Omar Lopez
Sylmar,CA
Summary
I am a highly motivated and detail-oriented individual with a strong commitment to maintaining open and honest communication. My problem-solving skills, coupled with a deep understanding of law enforcement investigations, make me a valuable asset in various situations. I am currently pursuing an Associate's Degree in the Administration of Justice through the LAPD's POPP program, which is part of my journey toward becoming a peace officer. This academic pursuit reflects my dedication to excellence in the field of criminal justice. One of my key strengths is adaptability, which allows me to quickly master new skills and work effectively even in unsupervised situations. I believe in the importance of teamwork and equitable task distribution, as evidenced by my collaborative approach to group projects during my college studies. In addition to my academic endeavors, I am also open to full-time employment opportunities, especially during weekends and evenings. This will not only provide me with practical experience but also enable me to apply the time management and organizational skills I have developed. Overall, I am a reliable and proactive individual with a strong work ethic. My long-term goal is to become a peace officer, and I am committed to pursuing this career path with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Engagement Team
The City Of Los Angeles Council District 2 Paul Krekorian
09.2023 - Current
- Answer Phone calls, Handle Non-emergency service request, Submit 311 request for constituents, Handle and engage in a community event in our council district, work with the LAPD Jeopardy Program and assist them with their kids who are in the program
- I also assist the President of the Los Angeles City Council Paul Krekorian whenever he has an outing, I assist him
- This job has brought me a lot of experience and also what it's like to engage with real-life situations throughout the district we serve.
- Contributed to a positive public image for the organization by representing it at local events, meetings, and conferences.
- Coordinated closely with team members on projects requiring collaborative input resulting in flawless execution.
Security Officer
Allied Universal Security Services
09.2022 - 03.2023
- Patrol, Emergency Management, Proofreading and Editing, CPR Certified, Fluent in [Spanish], High Level of Integrity, Report Writing, Shift Work Experience, First Aid Training, Report Creation, Call Documentation, Building Customer Trust and Loyalty, Calm and Professional Under Pressure, Multitasking and Prioritization, Efficient and Detail-Oriented, Office Equipment Proficiency
Customer Service Representative
Premier Auto Credit
10.2021 - 12.2021
- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto the premises
- Monitored premises and recorded activity in daily officer reports.
Restaurant Team Member
Chipotle Grill
06.2021 - 07.2021
- Documented security-related situations and submitted in-depth reports to superiors
- Screened visitors and employees for weapons and contraband with handwands and metal detectors
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Consulted with customers to resolve service and billing issues
- Informed customers about billing procedures, processed payments, and provided payment options setup assistance
- Assisted customers with making payments or establishing payment plans to bring accounts current
- I remained calm and professional in stressful circumstances and effectively diffused tense situations
- Shadowed team members to enhance skills and contribute to finance objectives
- I followed restaurant guidelines regarding food safety and hygiene to prevent illness
- Provided exceptional service to a high volume of daily customers
- Stocked condiments, toppings, and other food items during slow hours to avoid dashing into the kitchen during peak times
- Collected money, made the change, and counted out the register at the end of the shift
- Refreshed inventory supplies for drink and napkin stations
- Greeted customers, answered questions, and recommended specials to increase profits.
Service Deli Clerk
Pavilions Grocery Store
06.2020 - 11.2020
- Collected money, made the change, and counted out the register at the end of the shift
- Refreshed inventory supplies for drink and napkin stations
- Greeted customers, answered questions, and recommended specials to increase profits
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Answered telephone inquiries about available menu items, products, and services and delivered appropriate information so customers could make valid choices
- Updated food displays, cases, and other customer-facing areas to increase sales of special items
- Acquired new skills to support the team and further accommodate customer needs
- Stored perishable food items in the freezer or refrigerator to protect them from spoilage
- They checked signage and pricing to verify accurate displays on counters and in cases
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery
- Sliced meats and cheeses and weighed deli items for customers
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
- Offered samples to promote and upsell specials.
Sandwich Artist
SUBWAYRestaurants
11.2017 - 06.2018
- Kept customer and food preparation areas are clean and well-organized
- Used POS system and cash register to receive payments by cash, check credit card, and voucher
- Operated cash register to accept cash or credit card payments and issued receipts for the transaction
- Prepared sandwiches using an assortment of meats, veggies, and other ingredients to meet customer specifications
- They sanitized food storage and preparation areas to comply with food health and safety requirements
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests
- Delivered superior customer service focused on quality and meeting customer needs
- Answered phone calls and welcomed visitors to the office
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow
- Collected and coded various documents to prepare for filing, storage, and processing
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Handled incoming calls and directed callers to the appropriate department or employee
- Oversaw break room, including cleaning up spills, taking out the trash, and restocking communal items
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
Student Office Assistant
El Proyecto Del Barrio
06.2016 - 08.2016
- Answered phone calls and welcomed visitors to the office
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow
- Collected and coded various documents to prepare for filing, storage, and processing
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Handled incoming calls and directed callers to the appropriate department or employee
- Oversaw break room, including cleaning up spills, taking out the trash, and restocking communal items
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
Education
Associate of Arts - Criminal Justice
Los Angeles Valley College
Van Nuys, CA06.2025
Associate of Applied Science in Criminal Justice -
Los Angeles Mission College
Sylmar, CA06.2024
High School Diploma -
Sylmar Charter High School
Sylmar, CA06.2020
Skills
- First Aid and CPR Certified
- CCTV Surveillance
- Investigative Skills
- Criminal Law Knowledge
- Interior and Exterior Patrol
- Security Regulation Enforcement
- Detail-Oriented
- Customer Service
- Law Enforcement Collaboration
- Professional Demeanor
- Attentive and Observant
- De-escalation Techniques
- Intruder Response and Removal
- Verbal and Written Communication
- Public Safety
- Studying Criminal Justice
Accomplishments
- Achieved Honor Roll by maintaining a G.P.A over 3.5 with accuracy and efficiency.
Certification
- Licensed Security Guard 2022
- CPR Training - 2022
- First-Aid Assistance Training 2022
- Baton Training - 2022
- Handcuff Training - 2022
Sports
I was very much involved in sports through my High School journey. I affiliated myself with basketball very much and played with the Varsity Basketball team. In addition, I ran Track & Field and was a sprinter for my High School. Lastly, I played American Tackle Football for 1 year on Varsity. Involving myself in sports gave me great amounts of wisdom and guidance I never had growing up. It also kept me in great condition and on top of my academics.
Additional Information
First and foremost, I just want to start by saying I didn't have it easy growing up. Growing up through the foster was a huge obstacle for me being the oldest of 5 kids. I had to play an important role. I couldn't become a failure and let all my problems that going on in my life be the excuses for me to slack off. I had to work extra hard than the average kid. I promised myself I was not going to live the same life my parents put me through. Every single educational achievement I received was because of my hard work and goals. No matter what someone is going through they still have all the reasons in the world to get themselves out of that situation even if their parents aren't raising them the way they're supposed to be.
Languages
Spanish
Native or Bilingual
Timeline
Community Engagement Team
The City Of Los Angeles Council District 2 Paul Krekorian
09.2023 - Current
Security Officer
Allied Universal Security Services
09.2022 - 03.2023
Customer Service Representative
Premier Auto Credit
10.2021 - 12.2021
Restaurant Team Member
Chipotle Grill
06.2021 - 07.2021
Service Deli Clerk
Pavilions Grocery Store
06.2020 - 11.2020
Sandwich Artist
SUBWAYRestaurants
11.2017 - 06.2018
Student Office Assistant
El Proyecto Del Barrio
06.2016 - 08.2016
Associate of Arts - Criminal Justice
Los Angeles Valley College
Associate of Applied Science in Criminal Justice -
Los Angeles Mission College
High School Diploma -
Sylmar Charter High School
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