Summary
Work History
Education
Skills
Languages
Timeline
Generic

Omar Lopez

MIAMI,Florida

Summary

Proven Instructor and Operations Supervisor with a history at LAN AIRPORT SERVICES, adept in classroom safety and operational efficiency. Leverages strong communication and public speaking skills to enhance learning and team productivity. Achieved significant improvements in student and staff performance through innovative instructional techniques and effective teamwork.

Work History

Instructor

LAN AIRPORT SERVICES
  • Promoted classroom safety, collaboration, and best practices.
  • Safety procedures in the workplace, ground handling , operation of ramp vehicules equipment , aircraft marshalling, loading-unloading aircrafts
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Reviewed class and student records to identify improvement opportunities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Operations Supervisor

LAN AIRPORT SERVICES
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.

Operations Supervisor

EMSA AIRPORT SERVICES
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

Cargo Agent

EMSA AIRPORT SERVICES
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Improved cargo processing efficiency by streamlining documentation and communication procedures.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
  • Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
  • Stayed up-to-date on changes in industry regulations, adapting processes accordingly to maintain compliance.
  • Effectively resolved disputes related to billing or service issues to maintain client satisfaction levels.
  • Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.

Check-in Agent

EMSA AIRPORT SERVICES
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
  • Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
  • Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Collaborated with team members to maintain high-quality service standards during peak travel times.
  • Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
  • Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
  • Utilized reservation systems effectively, updating passenger information accurately and securely.
  • Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.
  • Contributed to increased revenue by promoting available seat upgrades and additional services at check-in counters.
  • Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
  • Processed payments securely for excess baggage fees or other charges as required by airline policies.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Directed passengers to correct airport terminal locations.
  • Checked baggage at gate and loaded onto ramp.

Education

Business Administration

Universidad De Guayaquil
Guayaquil, Ecuador

High School Diploma -

Colegio Nacional Vicente Rocafuerte
Guayaquil, Ecuador

Skills

  • Strong Communication Skills
  • Public Speaking
  • Class Instruction
  • Understanding of learning styles
  • Expertise in subject matter
  • Lesson Planning
  • Ability to motivate students
  • Group and individual instruction
  • Instructional Techniques
  • Student Evaluation
  • Safety Protocols
  • Diversity and Inclusion
  • Documentation And Reporting
  • Classroom Safety Practices
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Instructor

LAN AIRPORT SERVICES

Operations Supervisor

LAN AIRPORT SERVICES

Operations Supervisor

EMSA AIRPORT SERVICES

Cargo Agent

EMSA AIRPORT SERVICES

Check-in Agent

EMSA AIRPORT SERVICES

Business Administration

Universidad De Guayaquil

High School Diploma -

Colegio Nacional Vicente Rocafuerte
Omar Lopez