Omar Lozada Mendoza
Des Plaines,IL
Summary
Accomplished Shift Manager at Popeyes® Louisiana Kitchen, adept in customer service and employee training, significantly enhancing team performance and customer satisfaction. Fluent in Spanish, my leadership ensured seamless integration of new staff and upheld high standards, demonstrating exceptional decision-making and a customer-focused approach. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
Work History
Shift Manager
Popeyes® Louisana Kitchen
09.2021 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Barista
STARBUCKS COFFEE COMPANY
03.2017 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Kitchen Leader
Chipotle Grill
06.2015 - 01.2017
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05.2015
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Energetic and Enthusiastic
- Fluent Spanish Speaker
Timeline
Shift Manager
Popeyes® Louisana Kitchen
09.2021 - 11.2023
Barista
STARBUCKS COFFEE COMPANY
03.2017 - 12.2020
Kitchen Leader
Chipotle Grill
06.2015 - 01.2017
High School Diploma -
Elk Grove High School
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