Omar Majdoub
Department Manager
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Department Manager
Galleries Lafayette
06.2022 - Current
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Area Sales Supervisor
Abu Issa Holding
06.2020 - 05.2022
- Formulate fruitful business development strategies to ensure long-term success
- Set standards and objectives for different stores and departments
- Optimize and oversee operations to ensure efficiency
- Lead a team of store supervisors towards effective collaboration and attainment of goals
- Ensure compliance with company’s policies and operational guidelines
- Deal with problems by providing creative and practical solutions
- Evaluate performance using key metrics and address issues to improve it
- Report to senior executives on progress and issues
- Assist upper management in decisions for expansion or acquisition.
Sales Supervisor
Abu Issa Holding
05.2018 - 05.2020
- Ensures the effective implementation of plans, policies and procedures through leadership of the department team by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
- Plans and prepares staff rosters to ensure that manpower is properly allocated as per the operational requirements
- Manages the implementation of promotional activities to ensure that goods are properly priced and merchandised
- Attends and/or conducts daily Department meetings in order to ensure all
- Department activities and events are properly understood and communicated.
Beauty Advisor
Blue Salon - Abu Issa Holding
04.2014 - 04.2018
- Deals with any operational issues and problems
- Observes stock levels, maintains inventories & re-order required stocks, to ensure there are adequate stocks and maximum range and size availability at all times
- Consulting with clients to determine their Fragrance concerns, and style preferences
- Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work
- Planning and taking part in store events
- Designing and maintaining attractive displays and managing inventory
- Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.
Customer Service Representative
Vista Print, Tunis
07.2011 - 05.2013
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Receptionist
Lella Baya Hotel, Hammamet
09.2010 - 06.2011
- Taking bookings and cancellations, usually by phone, email or face-to-face
- Checking in guests, allocating rooms and handing over keys
- Dealing with special requests, such as room service, taxi bookings or wake-up calls
- Passing on any guests' problems to the appropriate member of staff
- Answering the phone, operating the switchboard and dealing with the email and mail
- Checking out guests, adding up their bills and taking their credit, debit card or cash payments.
Education
Bachelor Degree - English language , Literature and Civilization
Institute of languages Bourguiba School
01.2008 - 04.2012
Baccalaureate of Art - undefined
Borj Louzin High School
01.2005 - 04.2006
Skills
Coaching And Monitoring ExpertiseSales And Negotiation Skills
Goals and performance
Staff Management
Staff Development
Relationship building and management
Operations
Certification
Birth Date
Timeline
Department Manager
Galleries Lafayette
06.2022 - Current
Area Sales Supervisor
Abu Issa Holding
06.2020 - 05.2022
Sales Supervisor
Abu Issa Holding
05.2018 - 05.2020
Beauty Advisor
Blue Salon - Abu Issa Holding
04.2014 - 04.2018
Customer Service Representative
Vista Print, Tunis
07.2011 - 05.2013
Receptionist
Lella Baya Hotel, Hammamet
09.2010 - 06.2011
Bachelor Degree - English language , Literature and Civilization
Institute of languages Bourguiba School
01.2008 - 04.2012
Baccalaureate of Art - undefined
Borj Louzin High School
01.2005 - 04.2006