Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omar Marrufo

Santa Fe,NM

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Cashier

Yesway (Alsups)
Santa Fe, NM
02.2021 - 01.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.

Warehouse Manager

The Salvation Army Family Store & Donation Center
Santa Fe, NM
01.2015 - 12.2020
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Communicated regularly with other departments regarding supply chain activities.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Negotiated contracts with suppliers for material procurement needs.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Identified opportunities to reduce cost and improve productivity.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented and planned warehouse safety and security programs and activities.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.

Customer Service Representative

SUBWAY®Restaurants
Santa Fe, NM
03.2009 - 11.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Improved customer service wait times to mitigate complaints.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported sales team members to drive growth and development.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Strengthened customer retention by offering discount options.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Temp Worker

marcia owens
Santa Fe, NM
04.2006 - 09.2008
  • Completed data entry tasks within specified timeframes.
  • Organized office supplies and ensured adequate stock levels were maintained.
  • Resolved customer complaints in an efficient and timely manner.
  • Supported [Type] operations by keeping supplies organized and stocked.
  • Prepared and sent over [Number] packages each day to destinations across [Location].
  • Assisted with onboarding processes for new employees including paperwork completion.
  • Served customers with speedy and knowledgeable assistance for [Type] needs.
  • Assisted with the preparation of various reports for management review.
  • Managed incoming calls from external customers and internal staff members.
  • Answered customer inquiries via phone or email in a professional manner.
  • Reviewed existing policies and procedures to ensure compliance with company regulations.
  • Created spreadsheets to track inventory levels and other relevant information.

Education

Associate culinary Arts - Culinary Arts

Santa Fe Cumunity Callege
Santa Fe, NM
04-2011

High School Diploma -

Capital High School
Santa Fe, NM
04-2008

Skills

  • Product Recommendations
  • Returns Processing
  • Payment Collection
  • POS Systems

Timeline

Cashier

Yesway (Alsups)
02.2021 - 01.2024

Warehouse Manager

The Salvation Army Family Store & Donation Center
01.2015 - 12.2020

Customer Service Representative

SUBWAY®Restaurants
03.2009 - 11.2014

Temp Worker

marcia owens
04.2006 - 09.2008

Associate culinary Arts - Culinary Arts

Santa Fe Cumunity Callege

High School Diploma -

Capital High School
Omar Marrufo