Omar Martinez
Charlotte,NC
Summary
A seasoned Professional that brings a hands-on, detailed-orientated approach with positive energy to meet task-based needs. With a reliable, quick-paced and team-oriented demeanor that streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RCA Professional Assistant VP
US Bank
Charlotte, NC
01.2017 - Current
- Partner with the assigned Business Lines, other Risk/Compliance/Audit (RCA) Consultants, and RCA Managers to create, implement, maintain, review, and oversee an effective risk management framework.
- Led teams in progress reporting, defect tracking, and risk assessments.
- Coordinate a high-level self-assessment of the CPS and Retail Payment Solutions (RPS) products and functional areas.
- Collaborate with the various CPS and RPS business lines to review processes, determine the risks associated with those processes, and assess the strength of the controls in place to mitigate risk.
- Identify gaps and create solutions that minimize losses resulting from inadequate internal processes, systems, or human errors.
- Identify, respond, and/or escalate risks as appropriate.
- Functional liaison between the Business and the Lines of Defense.
Software Quality Assurance Analyst Sr.
JPMorgan Chase
Wilmington, DE
01.2014 - Current
- Creation and execution of detailed test plans as well as cross-functional assessments
- Progress reporting, defect tracking and risk assessments
- Participation in internal process and procedures improvement projects
- Assess risk to quality based on results of verification and validation and making appropriate recommendations
- Coordination with other UATs, QA Leads, Project Managers, Development Managers, and QA Core members
- Creation and execution of End-to-End business process scenarios
QA Process Analyst Senior
JPMorgan Chase
Wilmington, DE
01.2009 - 01.2014
- Assist in the identification and prioritization of process issues and improvement opportunities
- Assist with recovery, fix and improve of simple to moderately complex customer impacting issues
- Record/maintain database of improvement suggestions and opportunities
- Gain detailed understanding of specific function and processes within the department and customer contacts
- Assist in investigation and resolution of process improvement issues
- Work under limited supervision and offered process recommendations and resolution of simple to moderately complex issues
- Work internally with various departments to gather information and provide status of issues
- Perform various testing such as: Manual Testing, System Testing, User Interface Testing, Error exit Testing, Help Information Testing, Integration Testing, Dynamic Testing, Black Box Testing, White Box Testing, VRU Testing
CSA (Financial Advisor) III
JPMorgan Chase
Wilmington, DE
01.2006 - 01.2009
- Provide great customer service by utilizing my interpersonal skills to resolve delinquent accounts
- Locate the root cause for delinquencies, and educate card members on how to better their financial situation to eliminate future instances while maintaining a budget
- Resolve problems, and assist with sending statements, changing billing cycles, and making address changes to customer accounts to prevent reoccurring discrepancies
- Review recorded collection calls and various collection reports
- Interpret company rules, regulations, clarify polices, and maintain self-discipline while managing irate customers
Education
Computer and Network Repair and Maintenance Certification -
Universal Career Counseling Services
01.2005
Skills
- HP ALM (Quality Center)
- Oracle SQL
- SDLC
- Microsoft Office applications (Excel, Word, PowerPoint, Visio, etc)
- Archer
- Multitasking proficiency
- Time management expertise
- Meeting planning
- Verbal and written communication
- Production leadership
- Email correspondence
- Administrative tasks
References
Mary Manley, RCA Professional, U.S. Bank, 4226 Arbor Creek Dr, Carrollton, TX, 75010, (865) 806-1097
Languages
Fluent in English and Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Universal Career Counseling Services
Computer and Network Repair and Maintenance Certification: 2005
Timeline
RCA Professional Assistant VP
US Bank
01.2017 - Current
Software Quality Assurance Analyst Sr.
JPMorgan Chase
01.2014 - Current
QA Process Analyst Senior
JPMorgan Chase
01.2009 - 01.2014
CSA (Financial Advisor) III
JPMorgan Chase
01.2006 - 01.2009
Computer and Network Repair and Maintenance Certification -
Universal Career Counseling Services
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