As a Financial Accountant at Crowne Plaza Doha West Bay, I manage all accounting and financial operations for the hotel, ensuring compliance with local and international standards and regulations. I have over ten years of experience in the hospitality industry, with a bachelor's degree in accounting and finance and an accounting specialization.
Overview
16
16
years of professional experience
Work History
Chief-accountant
Crowne Plaza Doha West Bay
06.2021 - Current
Reviewed business operations and obligations to help organization function at acceptable level.
Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Prepared monthly journal entries and reconciliations.
Reviewed budgets and communicated discrepancies to senior management.
Offered advice and direction to help clients better understand financial goals.
Analyzed financial audit information and made recommendations to improve efficiencies.
Completed year-end closing processes with controllers and external auditors.
Reconciled balance sheets and streamlined best practices for balance sheet processes.
Evaluated and improved financial records to make important business decisions.
Credit Manager
Crowne Plaza Doha West Bay
08.2018 - 06.2021
Oversaw reporting, documentation and recordkeeping requirements for department.
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Optimized credit approval and collection processes, improving operational efficiencies.
Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Monitored accounts for signs of fraud and non-payment issues.
Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Developed strategies to expedite payments and customer resolutions.
Work cross-functionally with sales, management, and other departments to maintain effective operations.
Credit Manager
Melia Doha Hotel
01.2017 - 08.2018
Oversaw reporting, documentation and recordkeeping requirements for department.
Optimized credit approval and collection processes, improving operational efficiencies.
Referred delinquent accounts to collections department or outside resources.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Monitored accounts for signs of fraud and non-payment issues.
Developed strategies to expedite payments and customer resolutions.
Compiled data critical to analysis of annual bad debt.
Provided training and consulted with struggling teams to help meet monthly target goals.
Senior Accountant
Grand Heritage Doha Hotel
01.2011 - 01.2017
Prepared monthly journal entries and reconciliations.
Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
Reviewed documents and accounts for discrepancies and resolved variances.
Completed year-end closing processes with controllers and external auditors.
Updated general ledger with latest entries.
Oversaw accounting team in servicing diverse clients.
Evaluated and improved financial records to make important business decisions.
Reviewed business operations and obligations to help organization function at acceptable level.
Reviewed budgets and communicated discrepancies to senior management.
Accounts Receivable Supervisor
Hyatt Regency Taba Heights
01.2008 - 01.2011
Resolved complaints from clients and customers and fielded overall company reviews.
Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
Managed 150 accounts worth $ 4.5M while supervising team of 3 clerks and 2 lower-level accounts.
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Resolved valid or authorized deductions by entering adjusting entries.
Updated aging reports based on daily audits.
Processed incoming payments in accordance with established financial policies.
Interceded between employees during arguments and diffused tense situations.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.
Trained team members on new hotel services and products to support promotional efforts.