Omar Mohamed

· Oversaw safety logistics for large-scale cultural events with over 2,000+ attendees, including coordination with private security, community safety volunteers, and city event services.

· Ensured orderly conduct and crowd management without law enforcement presence, using proactive de-escalation and community engagement strategies.

· Provided information booths connecting attendees to social services, health resources, and public agencies.

Engaged with youth and families during events, promoting Metro access and public safety awareness through culturally responsive outreach.

· Serve as a liaison between Seattle Public Schools, law enforcement, and community-based organizations to address safety and behavioral concerns through trauma-informed and restorative practices.

· Coordinated with school mental health teams, including therapists and social workers, to create non-punitive response plans for youth facing crisis or behavioral challenges.

· Led daily student check-ins and end-of-day reports to monitor well-being, attendance, and behavior, reducing absenteeism by 39% across several partner schools.

· Conduct regular walkthroughs and incident documentation for school-based programs, ensuring accountability, safety, and service quality.

· Provide referrals and direct links to housing, food, and mental health resources to students and families in need.

· Represent the organization at City Council and Senate hearings to advocate for non-law enforcement safety initiatives and increased mental health resources in public institutions.

• Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.

· Responded to customer inquiries regarding transit fare systems and provided detailed guidance on route access, Reduced Fare Permits, and system navigation.

· Worked in partnership with Public Health for community events, offering multilingual outreach and translation support for vulnerable riders.

· Helped manage crowd flow and customer safety at high-traffic points of sale, including public kiosks and transportation hubs.

· Participated in the design and delivery of customer service training aligned with safety, equity, and transit policy awareness.

• Generated new business through B2B and B2G outreach; exceeded sales goals quarter over quarter.
• Conducted C-level presentations and customized software sales strategies for high-profile accounts like Starbucks and DocuSign.
• Managed sales pipelines across state lines and led negotiations on Microsoft and third-party software solutions.
• Specialized in Microsoft CRM Dynamics, Office 365, Windows Server, and 9,000+ software publishers.