Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omar Monroy

Porter Ranch,CA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

10
10
years of professional experience

Work History

Supervisor

Wag Hotels Inc.
09.2022 - Current
  • I supervise a team of up to 10-15 staff per day in a busy pet-focused hospitality environment.
  • I handle dogs of up to 120 lbs.
  • I train new guest services and client services.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • I also apply medicine to all dogs if it's pills, sprays, or ointments.
  • I also audit meals and medications to make sure all pets ate their food and took medications, if not then we communicate to clients to see what steps we can take to make sure the dogs are eating and taking medications.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Many times I have to think on my feet on how to handle certain situations to make sure the hotel is at its 100% or to ensure our guests are safe.
  • As a supervisor it is also my job to make sure that the hotel is clean and sanitized so there's no dogs getting sick while staying with us.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Mobile Expert/ Key holder

Verge Mobile Inc.
03.2019 - 09.2022
  • The responsibilities for this job were to sell voice lines, mobile internet lines and tvision.
  • I maintained a sales quota and surpassed it while also working as a lead.
  • I also took on additional duties in helping open and closing the store as key lead, by counting the tills and deposit.
  • I also helped maintain the store clean and up to date.
  • I also helped out with store operations including signage, price cards, and putting up phone demos.

Crew

Mcdonalds
03.2018 - 11.2018
  • My duties in the kitchen were to keep the kitchen table clean, cook the meats, sweep and mop the kitchen floor.
  • I would also wash the dishes and clean the grill when I closed.
  • I would work the line to make the food.
  • The environment was fast paced.

Construction Assistant

Carlos Duran Construction
07.2016 - 08.2016
  • I helped build porches and I also had to help break the ground to plant different kinds of trees, we also had to help remodel the front yard.

Mechanic Assistant

L&S Automotive Repair
08.2015 - 07.2016
  • I helped with tune ups, brakes, suspension, etc.
  • My manager, Jerry Rocha, saw that I am a dedicated worker and quick learner.

Education

High School Diploma -

Desert Sands Charter High School
Lancaster, CA
06-2017

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Staff development
  • Staff discipline
  • Team building
  • Analytical thinking
  • Process monitoring and improvement
  • Relationship building
  • Public speaking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor

Wag Hotels Inc.
09.2022 - Current

Mobile Expert/ Key holder

Verge Mobile Inc.
03.2019 - 09.2022

Crew

Mcdonalds
03.2018 - 11.2018

Construction Assistant

Carlos Duran Construction
07.2016 - 08.2016

Mechanic Assistant

L&S Automotive Repair
08.2015 - 07.2016

High School Diploma -

Desert Sands Charter High School

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