Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Monroy

Pharr

Summary

Results-driven Operations Manager with expertise in streamlining processes, enhancing customer satisfaction, and leading high-performing teams. Proven track record in training staff, implementing safety protocols, and managing day-to-day operations efficiently. Accomplished Operations Manager known for identifying operational deficiencies and implementing solutions. Expertise in compliance with safety regulations, team leadership, and customer satisfaction. Ready to leverage skills to drive organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Waste Connections Inc.
Edinburg
08.2019 - 10.2025
  • Managed daily operations to ensure smooth workflow and efficient processes.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Implemented process improvements to enhance operational efficiency across departments.
  • Developed training programs to onboard new employees effectively and quickly.
  • Monitored compliance with safety regulations and company policies consistently.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Crew Leader

City of McAllen
McAllen
10.2010 - 08.2019
  • Supervised daily operations of crew activities in city maintenance projects.
  • Trained new crew members on safety procedures and equipment usage.
  • Managed inventory of tools and materials for city maintenance tasks.
  • Conducted inspections of work areas to maintain cleanliness and safety standards.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Organized crew placement per job function when assigning work.

Radio Operator

Univision Radio
McAllen
10.2010 - 01.2016
  • Operated radio communication systems to ensure clear transmission of messages.
  • Monitored incoming and outgoing communications for accuracy and clarity.
  • Coordinated with team members to relay critical information efficiently.
  • Maintained logs of communication activities for record-keeping purposes.
  • Ensured compliance with safety regulations during radio operations and usage.

Education

High School Diploma -

Donna High School
Donna, TX
05-1999

Skills

  • Smith system trainer certified
  • Operations management
  • Customer relationship management
  • Staff training
  • Team leadership
  • Conflict resolution

Certification

  • Class A CDL

Languages

English
Professional
Spanish
Professional

Timeline

Operations Manager

Waste Connections Inc.
08.2019 - 10.2025

Crew Leader

City of McAllen
10.2010 - 08.2019

Radio Operator

Univision Radio
10.2010 - 01.2016

High School Diploma -

Donna High School

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