Serina Nicholas
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Caterer
Crisp Catering
Sacramento, CA
02.2024 - 06.2024
- Assisted in meal preparation, such as assembling dishes and chopping vegetables
- Supported event setup, including arranging seating and organizing serving areas for catering events
- Maintained cleanliness by ensuring the kitchen and workstations were clean and organized following food safety protocols
- Provided customer service by interacting with clients and guests to ensure their needs were met and answering basic questions about menu items
- Assisted in deliveries by supporting the transportation of food and equipment to event locations, ensuring everything arrived on time and in good condition.
Sales Associate
Cherry Hill Programs
San Antonio
03.2022 - 04.2022
- Greet customers and provide a welcoming environment for families and their pets
- Assist customers in selecting photography packages, products, and services that best meet their needs
- Explain the photography process, including session details, pricing, and product options
- Address customer inquiries, concerns, and feedback, escalating issues to management when necessary.
Independent Depop seller
Running an online store
San Antonio
09.2020 - 01.2021
- Listed items for sale, including writing detailed descriptions and setting prices
- Engaged with potential customers by responding to inquiries, comments, and messages promptly
- Managed orders, including processing payments, packing items, and arranging for shipment
- Provided accurate and timely shipping information, including tracking numbers and estimated delivery times
- Packaged items securely and creatively to enhance the unboxing experience for customers
- Kept up to date with Depop's policies, features, and tools to optimize store performance.
Customer Service Assistant
HEB Plus
San Antonio
03.2020 - 07.2020
- Worked in a fast-paced environment
- Collaborated with other team members to ensure efficient store operation and excellent customer service
- Ensured compliance with health and safety regulations, including sanitizing work areas and wearing protective gear as required
- Maintained a clean and organized work area, including restocking bags and supplies at the register
- Bagged groceries and ensured that customers' items were handled with care.
Education
High school diploma -
School Of Science And Technology
San Antonio, TX05.2018
Skills
- Technical proficiency
- Customer focused
- Multitasking and time management
- Problem-solving skills
- Organizing and prioritizing
- Personable and friendly
Languages
English
Extracurricular Activities
Volunteer work with the Universal city animal shelter Experience with care-taking special needs persons Volunteer Photography work at a Rehab Center
Workauthorization
Authorized to work in the US for any employer
Timeline
Caterer
Crisp Catering
02.2024 - 06.2024
Sales Associate
Cherry Hill Programs
03.2022 - 04.2022
Independent Depop seller
Running an online store
09.2020 - 01.2021
Customer Service Assistant
HEB Plus
03.2020 - 07.2020
High school diploma -
School Of Science And Technology
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