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Associate Principal Engineer

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Achieved high levels of customer satisfaction through dedicated support and effective problem-solving. Strengthened customer loyalty by addressing inquiries promptly and thoroughly. Enhanced team performance by sharing insights and strategies in customer service.
Achieved seamless integration into new environments through rapid knowledge acquisition. Drove continuous learning initiatives that enhanced team adaptability. Navigated organizational changes effectively, resulting in improved team performance.

After years of linguistic studies and various work experiences both in Italy and abroad, I am highly motivated to continue my career in the hospitality industry, with a particular focus on customer service and service management.
I’m a native Italian speaker and fluent in English, French and Spanish, which enables me to work effectively with international clients and in diverse environments. I hold a bachelor degree in Public and Corporate Communication from the University of Rome "La Sapienza" a program that provided me with a solid theoretical and practical foundation in communication and marketing. In recent years, I’ve held several positions in customer service, hospitality and retail, where I developed skills in managing customer inquiries, resolving issues, and optimizing daily operations. I'm a diligent, detail-oriented, and results-driven individual with a deep passion for customer service. I’m also deeply passionate about music, and I’m a dedicated DJ and music producer. This creative side helps me think outside the box and bring a fresh perspective to my work.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Dedicated and customer-focused professional with experience in the customer service industry, currently serving as a Customer Service Representative at AIA NZ. Proficient in managing complex customer inquiries across multiple platforms and delivering exceptional service in a fast-paced, digital-first environment. Passionate about leveraging strong communication skills and digital fluency to enhance the customer experience, with a focus on proactive problem-solving and continuous improvement.

Omar Mora Mefferd

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Customer Service Representative

Wheelchair Agent

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GED -

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Customer Service Representative

Wheelchair Agent

GED -

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