Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Omar Moreno

San Angelo,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Whataburger. Proven ability to enhance team productivity through effective task delegation and conflict resolution. Skilled in multitasking and organization, consistently achieving high customer satisfaction and fostering a collaborative work environment.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Weinerschnitzel
San Angelo, Texas
04.2025 - 05.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Maintenance

McDonald's
San Angelo, Texas
04.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained store cleanliness
  • Detail oriented cleaning to provide a clean environment for staff and customers
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Line Cook

Texas Roadhouse
05.2023 - 02.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Manager

Whataburger
08.2021 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Cable Technician

Optimum
06.2021 - 02.2022
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.

Cable Technician

Dish Network
08.2019 - 06.2021
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Sold and installed smart home product's to new and existing customers.

Key Holder

Dollar General
06.2019 - 08.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Temp Worker

Personnel Services
01.2019 - 06.2019
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Worked in a bacon factory.

Cashier

Allsups Convience Store
07.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Yard Hand

Higginbotham Brothers
08.2018 - 11.2018
  • Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
  • Operated forklift and power washer to complete assigned yard tasks.
  • Conducted general clean up of entire yard and facilities to maintain safe working environment.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Loaded heavy product for customers including, lumber, rebar, cinder blocks, bags of soil or mulch, bags of different cement mixes.

Team Leader

Whataburger
04.2018 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Leader

Whataburger
10.2017 - 04.2018
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Manager

Pizza Hut
02.2017 - 10.2017
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

CSR

Pizza Hut
06.2016 - 01.2017
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Cut and box pizzas for consumers.

Education

High School Diploma -

Central High School
San Angelo, TX
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Forklift operation
  • Task Delegation

Certification

ServSafe: Food Protection Manager Certification

CID: 22586997


Timeline

Crew Member

Weinerschnitzel
04.2025 - 05.2025

Maintenance

McDonald's
04.2024 - 03.2025

Line Cook

Texas Roadhouse
05.2023 - 02.2024

Manager

Whataburger
08.2021 - 05.2023

Cable Technician

Optimum
06.2021 - 02.2022

Cable Technician

Dish Network
08.2019 - 06.2021

Key Holder

Dollar General
06.2019 - 08.2019

Temp Worker

Personnel Services
01.2019 - 06.2019

Yard Hand

Higginbotham Brothers
08.2018 - 11.2018

Cashier

Allsups Convience Store
07.2018 - 01.2019

Team Leader

Whataburger
04.2018 - 07.2018

Team Leader

Whataburger
10.2017 - 04.2018

Manager

Pizza Hut
02.2017 - 10.2017

CSR

Pizza Hut
06.2016 - 01.2017

High School Diploma -

Central High School

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