Summary
Overview
Work History
Skills
Timeline
Generic

Omar Mujic

West Des Moines,IA

Summary

An energetic and dedicated social individual with a commitment to providing exceptional customer service and proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction.

Overview

6
6
years of professional experience

Work History

Main Shop Service Advisor

Stew Hansen Hyundai
11.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Sales and Lease Consultant

Mercedes-Benz Of Des Moines
03.2019 - 10.2021
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Home Mortgage Consultant

Wells Fargo
03.2018 - 03.2019
  • Assessed clients' financial data to determine loan suitability.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Fielded customer complaints and provided solutions.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Skills

  • Computer Skills
  • Documentation and Reporting
  • CRM Software
  • Customer Service
  • Vehicle Assessment
  • Multitasking and Organization
  • Product Training
  • Conflict Resolution
  • Excellent Communication
  • Handling Customer Complaints
  • Performance Goals
  • Attention to Detail

Timeline

Main Shop Service Advisor

Stew Hansen Hyundai
11.2021 - Current

Sales and Lease Consultant

Mercedes-Benz Of Des Moines
03.2019 - 10.2021

Home Mortgage Consultant

Wells Fargo
03.2018 - 03.2019

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Omar Mujic