Overview
Summary
Work History
Education
Skills
Languages
Timeline
Generic

Omar Munoz

Sparks,NV

Overview

12
12
years of professional experience

Summary

Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing and adaptable team player. High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Car Sales Associate

Reno Auto Warehouse
03.2023 - Current
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Located merchandise across various stores to address customer needs.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Car Sales Associate

Mountian West Auto
04.2011 - 03.2023
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Woster High School
Reno NV

Skills

  • Purchase Packaging
  • Computer Proficiency and Microsoft Office
  • Product Availability
  • Performance Goals
  • Service Quality
  • Meeting Sales Goals
  • Rewards Programs
  • Merchandise Receiving and Handling
  • Telephone Etiquette
  • Merchandise Financing
  • Market Understanding
  • Speech Clarity
  • Store Policies and Procedures
  • Providing Feedback
  • Regulatory Requirements
  • Sales Promotion
  • Product Demonstration
  • Register Opening and Closing
  • Product Placement
  • Model Features
  • Strong Communication and Interpersonal Skills
  • Pre-Owned Vehicles
  • Negotiation Strengths
  • Financing Options
  • Information Updates
  • Showroom Maintenance
  • Special Assignments
  • Customer Service
  • Monitor Security
  • Delivering Vehicles
  • Schedule Management
  • Special Requests
  • Sales Contracts
  • Customer Service and Assistance
  • Program Promotion
  • Contract Preparation
  • Upselling and Quota Achievement
  • Consultative Techniques
  • Brand Loyalty
  • Loyalty Programs
  • Aftermarket Products
  • Retail Metrics and Goals
  • Team Collaboration
  • Security Standards
  • Loss Prevention Goals Monitoring
  • Event Networking
  • Store Organization
  • Closing Sales
  • Customer Preferences
  • Conflict Mediation
  • Goal-Driven
  • Technology Features
  • Available Nights, Weekends and Holidays
  • Returns and Exchanges
  • Trend Research
  • Engaging with Diverse Customers
  • Persuasive Communication Style
  • Car Brand Expertise
  • Staff Training
  • Trade-In Management
  • Vehicle Preparation
  • Client Needs Assessment
  • Purchasing
  • Price Negotiation
  • Test Drives
  • Financing Coordination
  • Warranty Understanding
  • Used Cars Familiarity
  • Service Contracts
  • Appointment Scheduling
  • Excellent Written and Verbal Communication
  • Regulatory Standards
  • Trade-In Quotes
  • Special Orders
  • Marketing Campaigns
  • Customer Service Process Improvement
  • Energy and Physical Stamina
  • Professional Relationships
  • Team Cooperation
  • Sales Documentation
  • POS Inventory System Operation
  • Adaptable and Flexible
  • Effective Customer Communication
  • Vehicle Operations
  • Building Customer Loyalty
  • Consultative Sales Approach
  • Dispute Mediation
  • Customer Inquiries
  • Make and Model Knowledge
  • Safety and Cleanliness Standards
  • Closing Procedures
  • Brand Promotion
  • Sales Understanding
  • Special Events
  • Flexible Hours

Languages

Spanish
Native or Bilingual

Timeline

Car Sales Associate

Reno Auto Warehouse
03.2023 - Current

Car Sales Associate

Mountian West Auto
04.2011 - 03.2023

High School Diploma -

Woster High School

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Omar Munoz