Omar Mustafa
North Olmsted,OH
Summary
A motivated and skilled HVAC Technician with a strong foundation in residential installation, maintenance, and repair. Possessing EPA 608, OSHA 10, and HVAC/R certifications from Polaris Trade School. Proven ability to efficiently complete installations, diagnose system malfunctions, and ensure optimal performance. Eager to apply technical expertise and dedication to quality service in a challenging and rewarding role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Tech/Install
One Hour Heating and Cooling
01.2024
- Perform maintenance, and repair of HVAC systems, including air conditioners, heaters, and ventilation systems.
- Diagnose and troubleshoot system malfunctions and provide efficient solutions.
- Collaborate with clients to understand their needs and provide tailored HVAC solutions.
- Maintain accurate records of services performed and parts used.
Installer / Service Technician
360 Heating and Cooling
01.2025 - Current
- Perform both installation and service work for residential and commercial HVAC systems.
- Handle a significant portion of the company's emergency service calls, providing rapid diagnostics and reliable same-day solutions.
- Specialize in boiler installations for both commercial and residential applications, including piping, venting, and system startup.
- Troubleshoot hydronic heating components such as circulator pumps, zone valves, expansion tanks, and low-water cutoff controls.
- Conduct combustion analysis, draft verification, and system performance checks to ensure safe and efficient operation.
- Communicate clearly with customers regarding system issues, repair options, and maintenance recommendations.
- Maintain accurate service documentation to support workflow, warranty tracking, and customer satisfaction.
Residential Tech/Installer
J.D.R Home Services
01.2024 - 01.2025
- Diagnosed and tested critical HVAC components including compressors, contactors, capacitors, and refrigerant charge levels.
- Performed preventive maintenance inspections, identifying issues such as dirty coils and improper airflow.
- Installed and serviced drain lines, ensuring proper pitch and avoiding over-tightening to prevent drainage failure.
- Verified correct wiring for smart thermostats, ensuring presence of a common (C) wire for proper operation.
- Conducted precision sheet metal work using accurate 1-inch or ¼-inch measurements for duct fitting and system installations.
- Ensured proper disconnect engagement to avoid compressor malfunction or startup failure.
- Advised customers on post-repair expectations, including multi-day timelines for home humidity normalization.
- Serviced and repaired mini-split systems, addressing frequent flare fitting leaks and temperature split issues.
- Utilized Housecall Pro for scheduling, invoicing, and maintaining customer service records.
- Ensured all unit access panels and doors were securely closed to obtain accurate system readings, particularly in commercial units.
- Diagnosed system freezing causes, including airflow restrictions from clogged or dirty filters.
Manager
BIGGBY COFFEE LLC
01.2019 - 01.2023
- Oversaw daily operations, ensuring compliance with corporate standards and operational efficiency.
- Managed inventory control systems, optimizing stock levels to reduce waste and enhance product availability.
- Implemented quality assurance protocols for beverage preparation and customer service.
- Trained and developed staff on barista techniques and customer engagement strategies.
- Analyzed sales data and customer feedback to drive strategic marketing initiatives.
- Conducted regular maintenance checks on equipment for optimal performance and safety compliance.
Education
EPA608, OSHA 10, And HVAC/R
POLARIS TRADE SCHOOL
01.2021
Skills
- Residential HVAC Installation
- HVAC System Maintenance and Repair
- Troubleshooting and Diagnostics
- Ventilation Systems
- EPA 608 Certified
- OSHA 10 Certified
- Inventory Management
- Customer Service
- Safety Compliance
- Equipment Maintenance
Certification
EPA608, OSHA 10, And HVAC/R Certificate
Languages
Arabic
Professional Working
Timeline
Installer / Service Technician
360 Heating and Cooling
01.2025 - Current
Residential Tech/Install
One Hour Heating and Cooling
01.2024
Residential Tech/Installer
J.D.R Home Services
01.2024 - 01.2025
Manager
BIGGBY COFFEE LLC
01.2019 - 01.2023
EPA608, OSHA 10, And HVAC/R
POLARIS TRADE SCHOOL