Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Timeline
Generic
Omar Naous

Omar Naous

Beirut

Summary

I am a skilled software developer with a strong passion for creating innovative solutions and building impactful applications, combined with extensive experience in IT helpdesk support, making me a valuable asset in the IT field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Application Support Specialist

Dar Al Handasah
11.2023 - Current
  • Worked at DAR, a leading consultancy in design, engineering, sustainability, and project management.
  • Expert in Microsoft Dynamics 365 (D365), including PMA and ERP HR modules.
  • Supported and deployed systems such as PMIS, D365, supply chain management, AMS, and time card systems.
  • Created reports using Power BI and SQL.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Improved customer satisfaction by efficiently resolving software-related problems.
  • Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.


IT Management Employee

BankMed
07.2022 - 06.2023
  • At Bankmed, a Beirut-based commercial bank, I extracted SQL reports for Acumen & NU Bank, provided IT support for treasury software, managed users, access rights, and digital forms in LaserFiche, and handled ATM/debit card testing, maintenance, and issue resolution.

Education

Bachelor of Science - InformationTechnology

Lebanese American University
06.2022

Lebanese Baccalaureat -

Collège du Sacré Coeur - Frères Gemmayzé
06.2019

Skills

  • Frontend Technologies
  • SQL,PHP, Java,Python
  • Flutter (IOS and Android App development)
  • Software Installation
  • Customer Assistance
  • Problem Resolution

Certification

  • Microsoft Certified: Power BI Data Analyst Associate, 08/2024 - Present
  • ITIL 4 Foundation certification from Formatech
  • The Complete 2021 Flutter Development Bootcamp with Dart
  • Complete MySQL Database Administration Course
  • React - The Complete Guide 2023 (incl. React Router & Redux)

Languages

Arabic
Native language
English
Proficient
C2
French
Proficient
C2

Projects

GYM AI APP on IOS (Number 1 in Health & Fitness) Founder of Student with Benefits App MetreKarre Website and Mobile App (Freelance Project) Cars N Classics Website (Freelance Project) Gratia Website (Freelance Project) Calorie Mastery App on IOS Droup Sneakers Store Mobile App on IOS and Android (Freelance Project)

Timeline

Application Support Specialist

Dar Al Handasah
11.2023 - Current

IT Management Employee

BankMed
07.2022 - 06.2023

Lebanese Baccalaureat -

Collège du Sacré Coeur - Frères Gemmayzé

Bachelor of Science - InformationTechnology

Lebanese American University

Similar Profiles

CREATE PROFILE
Omar Naous