Omar navarro
Ruskin
Summary
- Pursuing full-time employment in a professional team oriented environment to contribute my skills and knowledge in dealing with the public.
- Excellent "people" skills
- Problem solving, and troubleshooting skills
- Multitask oriented
- Carefully listen to clients to correctly address their needs/desires.
- A team player that works well with others.
- A self motivated and dedicated to getting the job well done.
- Fast learner and ask questions and follow detailed instructions.
- Hardworking and efficient with can do attitude.
- Warm, friendly demeanor. Outgoing personality.
Overview
22
22
years of professional experience
Work History
Client Service Representative
ONE TOUCH DIRECT, LLC 4902 W. SLIGH AVENUE
06.2022 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Mover/second
Flatrate Moving Co.
01.2013 - 06.2022
- Supervised unskilled movers involved in move
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Check and maintaining equipment in truck
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
Carpenter Helper
J V A Construction
01.2012 - 01.2013
- Handle Sheetrock and plywood
- Make sure all tools are together in gang box
- Provide assistance to foreman on job sight
- Worked with master carpenters to install decks for both residential and commercial customers.
- Acquired proficiency in using hand tools like hammers, saws, levels; power tools like drills and nail guns; heavy machinery like forklifts under supervision.
- Improved worksite efficiency by assisting carpenters with tasks such as measuring, cutting, and assembling materials.
- Cut materials according to specifications in preparation for installation.
Clerical Associate
Health and Hospital Corporation
01.2003 - 01.2012
- Maintain Daily Schedule for Health Provider
- Give Patients Appointments
- Maintain Medical Computer And Paper Charts
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Porter
Seward Houses llc.
01.2008 - 01.2012
- Mop, Sweep, Operate Buffing Machine
- Operate Compacter Machine
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
Education
Computer Electronics Technology - Software Application and Programming, Computer Networking Systems
ITT Technical Institute
Albany, NY01.2003
High School Diploma -
Lemahn High School
New York, NY01.2001
Skills
- Call center experience
- Follow-up skills
- Meeting deadlines
- Funds transfers
- Professional telephone demeanor
References
Upon Request
Timeline
Client Service Representative
ONE TOUCH DIRECT, LLC 4902 W. SLIGH AVENUE
06.2022 - Current
Mover/second
Flatrate Moving Co.
01.2013 - 06.2022
Carpenter Helper
J V A Construction
01.2012 - 01.2013
Porter
Seward Houses llc.
01.2008 - 01.2012
Clerical Associate
Health and Hospital Corporation
01.2003 - 01.2012
High School Diploma -
Lemahn High School
Computer Electronics Technology - Software Application and Programming, Computer Networking Systems
ITT Technical Institute
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