Summary
Overview
Work History
Education
Technical Skills
Skills
Timeline
Languages
Omar Olds

Omar Olds

VTC Bridge Operator
Hampton,VA

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level IT position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

VTC Bridge Operator

Digital Consulting KC
09.2022 - Current
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Monitored systems in operation and quickly troubleshot errors.
  • Delivered onsite technical support for employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to IT technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Responsible for resolving calendar for upcoming events.
  • Responsible for checking and inputting aliases and other conference information
  • Connects, validates, and actively monitors VTC performance for hosted and participant conferences.
  • Ensures that both audio and video are functioning properly for the duration of the conference.
  • Knowledge of the Creston control panel and Cisco AV Bridge.
  • Provides technical support to customer for their conferencing needs.
  • Interacts with senior level military personnel and government civilians on a daily basis.
  • Provided basic troubleshooting for issues with VTC Bridge or in room if needed during conferences.
  • Primary point of contact for telephone inquiries about conferences issues or other VTC Bridge questions.

Engineering Technician

Valkyrie Enterprises, LLC
07.2020 - 09.2022
  • Engineering Technician for Smart Start (Navy Multi-band Terminal, Black Audio Switch, Single Audio System, Common Data Link Management System, Joint Tactical Information Data System, AN/WSC-3) equipment and cable removal onboard CVN-74.
  • Responsible for fabrication or electrical and electronic components, tasks typically consist of reading and interpretation of electrical and mechanical assembly drawing, wire management, and building multi-pin and fiber optic cable connectors, as well as testing of end products.
  • Responsible for completion of shipboard systems installations, grooms and removals, tasks typically consist of reading interpretation of electrical and mechanical drawings, cableway management, Mil-Circular, Multi-Pin and Fiber-Optic.
  • Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.

Technician

World Mission Society Church of God
06.2019 - Current
  • Video teleconferencing and support
  • Monitoring incoming teleconferencing calls * Muting and unmuting participants
  • Troubleshooting internet connectivity issues
  • Assisting participants with login issues
  • Create and disperse meeting IDs
  • Run and construct CAT5/CAT6

Mechanical Assembler II

SERCO
07.2019 - 07.2020
  • Read and interpreted blueprints, schematics and drawings to assemble parts and products.
  • Deburred, polished and painted surfaces.
  • Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
  • Collaborated with other line workers and team members to assemble and repair parts.
  • Disassembled and inspected Navy equipment racks
  • Tested electrical wiring, pumps and other components in engines for proper functionality.
  • Tested finished products for compliance with tolerances and overall quality.
  • Complied with safety standards to prevent machinery accidents and personnel injuries.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Performed repeated tasks while sitting or standing over extended periods of time.
  • Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
  • Assembled and installed mechanical components on engines, vehicles and other machines according to blueprints and other specifications.
  • Repainted and precisely touched-up components and assemblies.

Indirect Fire Infantryman

Amry National Guard
06.2014 - 07.2020
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Oversaw equipment functionality and soldier performance.
  • Assisted in developing and supervising training of subordinate mortar sections and squads.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Developed and implemented combat strategy for entire platoon.
  • Led fire team during infantry dismounted battle drills and situational training exercises.

Education

A+ Certification -

COMPTIA
03.2023

Adult First Aid/CPR/AED -

Valkyrie Ent
11.2021

VSRA Safety Completion Card -

Valkyrie Ent
07.2020

OSHA 10-hour Maritime -

Valkyrie Ent
07.2020

Infantry Man Basic Training -

US Army Armor School, Fort Benning, GA
07.2020

Cableway Certification -

Valkyrie Ent
04.2020

Confined Space Certification -

Valkyrie Ent
04.2020

Fabrication Technician Valkyrie Ent -

Valkyrie Ent
04.2020

Diploma General Studies -

Green Run
06.2014

Technical Skills

  • IT Support (COMPTIA A+)
  • VTC Operation
  • Crestron/Cisco AV
  • AV troubleshooting
  • Component Fabrication
  • Data Acquisition
  • Cisco Conferencing
  • Crestron/Haivision Equipment
  • Network Installation

Skills

  • Time Management
  • Attention to Detail
  • Problem Solving
  • Communication
  • Teamwork
  • Adaptability
  • Customer Service
  • Initiative
  • Planning & Organization
  • Interpersonal Skills

Timeline

VTC Bridge Operator - Digital Consulting KC
09.2022 - Current
Engineering Technician - Valkyrie Enterprises, LLC
07.2020 - 09.2022
Mechanical Assembler II - SERCO
07.2019 - 07.2020
Technician - World Mission Society Church of God
06.2019 - Current
Indirect Fire Infantryman - Amry National Guard
06.2014 - 07.2020
COMPTIA - A+ Certification,
Valkyrie Ent - Adult First Aid/CPR/AED,
Valkyrie Ent - VSRA Safety Completion Card,
Valkyrie Ent - OSHA 10-hour Maritime,
US Army Armor School - Infantry Man Basic Training,
Valkyrie Ent - Cableway Certification,
Valkyrie Ent - Confined Space Certification,
Valkyrie Ent - Fabrication Technician Valkyrie Ent,
Green Run - Diploma General Studies,

Languages

  • English

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Omar OldsVTC Bridge Operator