Omar Ontiveros
11926 209th St Lakewood,CA
Summary
A detail-oriented bilingual team member seeking to apply communication and interpersonal skills to a receptionist role. Experienced in data entry, accounting, and currency handling. Strong work ethic with a highly diverse background in customer service. Fast learner and eager to adapt to a new working environment while taking on new challenges. Developed and retained leadership skills from previous and current employers, while still looking to expand knowledge on how to contribute to a successful business environment.
Overview
4
4
years of professional experience
Work History
Lead Bank Teller
Wells Fargo
Cerritos, CA
02.2022 - Current
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Resolved customer issues.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Input data accurately into the bank's computer system following established guidelines.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Served large number of customers during high volume shifts.
- Assisted in training new tellers on bank processes and procedures.
- Transmitted orders to supply cash to meet daily needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Customer Service Representative
Walmart
La Palma, CA
11.2020 - 02.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
Welder Assistant
Side Job
LAKEWOOD, CA
01.2020 - Current
- Prepared materials for welding processes by cutting and grinding metal parts to specified dimensions.
- Maintained a clean work environment by sweeping debris from shop floor after each shift.
- Completed precision cuts with power saws, hand shears and chipping knives.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
Education
BBA - Accounting And Finance
Cerritos College
Norwalk, CA05.2024
Skills
- Spanish Fluent
- Excel
- Accounting
- Data Entry
- Recordkeeping and Bookkeeping
- Tech-Savvy
- Cross-Selling and Upselling
- Opportunity Identification
Languages
Spanish
Native/ Bilingual
American Sign Language
Elementary
Timeline
Lead Bank Teller
Wells Fargo
02.2022 - Current
Customer Service Representative
Walmart
11.2020 - 02.2022
Welder Assistant
Side Job
01.2020 - Current
BBA - Accounting And Finance
Cerritos College
References
References available upon request.
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