Omar Orozco
Chicago,IL
Summary
Expert in customer service for 6+ years and continuously learning. Providing years of engaging customer service and guest satisfaction with pride. Multitask efficiently and effectively to successfully complete daily duties. Adaptable in all fields and willing to take on new tasks with enthusiasm and considered valuable and gifted team player. 2+ year certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
9
9
years of professional experience
Work History
EMT-B
Elite Ambulance
11.2022 - Current
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Assisted with lifting and moving patients.
Front Office Supervisor
Hotel Emc2
05.2017 - 12.2021
- Assisted in managing front office team of up to 15 staff members
- Took roll as Guest Service Representative to assist team finish daily work or periods of being short-staff, when needed
- Coached employees through day-to-day work and complex problems
- Worked closely with all other departments to ensure complete guest satisfaction
- Trained multiple on-boarding staff members
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
- Established and updated work schedules to account for changing staff levels and expected workloads
- Handled off-site guest credit card information, used for purchases and payments
- Counted inventory for front office supply and material
- Dispersed petty cash to employees and collected and managed receipts
- Assisted documenting shipping and receiving packages for guests and hotel items
- Addressed all unsatisfied and distressed guest complaints and situations presented during shifts
- Assessed personnel performance and implemented incentives and team-building events to boost morale
Customer Service Representative
TheWit Hotel
03.2016 - 05.2017
- Provided excellent customer service
- Performed day-to-day duties of GSA, including daily paperwork
- Daily face-to-face customer interactions
- Answered constant flow of customer calls with minimal wait times
- Daily pre-arrival reports to make sure all VIP and special attention guests (anniversaries, honeymoons, graduations, etc.) were acknowledged
- Preassigned reservations to room/Upgraded high tier members
- Worked closely with concierge to arrange special events and dinner reservations for guests
- Multiple high remarks and mentions from guests on reviews for hotel
- Nominated for multiple monthly employee awards
- Assisted in training on-boarding staff
Education
No Degree - EMR/EMT-B Program
Malcom X - City College of Chicago
Chicago, ILHigh School Diploma -
Evanston Township High School
05.2012
Skills
- Invoicing and billing
- Oral and writing communication
- Documentation
- Issue handling
- Customer Service
- Timely
- Bilingual (English and Spanish)
- Emergency medical care
Timeline
EMT-B
Elite Ambulance
11.2022 - Current
Front Office Supervisor
Hotel Emc2
05.2017 - 12.2021
Customer Service Representative
TheWit Hotel
03.2016 - 05.2017
No Degree - EMR/EMT-B Program
Malcom X - City College of Chicago
High School Diploma -
Evanston Township High School
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