Omar Perez
New Britain
Summary
Dynamic professional with extensive experience at Rutkowski Plumbing & Heating, excelling in cash register operations and inventory management. Proven ability to enhance customer satisfaction through effective communication and product recommendations. Recognized for implementing process improvements that increased efficiency and reduced costs, while leading teams to achieve operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate
Rutkowski Plumbing & Heating
New Britain
01.2023 - Current
- Performed cash register functions accurately and efficiently.
- Described merchandise and explained use, operation and care.
- Assisted customers with selecting items and answering questions about products.
- Organized backroom areas to maintain a clean and organized work environment.
- Processed payments using point-of-sale systems.
- Handled returns and exchanges according to company policies.
- Identified opportunities for process improvement and cost savings initiatives.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Developed and maintained relationships with clients and vendors.
- Helped customers locate items within the store using the inventory system.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Incentive Selector
C&S Warehouse
Windsor Locks
02.2022 - 08.2024
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Limited damage to products and orders by using care when choosing items.
- Selected products and items from shelves and pallets for customer orders.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Operated forklift and pallet jack to transport heavy loads.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Assistant Manager
Moes Southwestern Grill
Avon
01.2016 - 12.2021
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
GED -
Hartford Job Corps Academy
Hartford, CT03-2007
Skills
- Cash register operation
- Point-of-sale processing
- Inventory management
- Customer assistance
- Product recommendations
- Warehouse equipment operation
- Effective communication
- Conflict resolution
- Quality control
- Team leadership
- Cash handling
Languages
Spanish
Limited
English
Professional
Certification
- electric pallet jack
- high/low forklift - sit down forklift
- serve safe
Timeline
Associate
Rutkowski Plumbing & Heating
01.2023 - Current
Incentive Selector
C&S Warehouse
02.2022 - 08.2024
Assistant Manager
Moes Southwestern Grill
01.2016 - 12.2021
GED -
Hartford Job Corps Academy
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