Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Omar PoncedeLeon-Atencio II

Northglenn,CO

Summary

Enthusiastic business development professional with experience establishing high profitability while minimizing losses. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention. Growth minded with strong background providing customers with a modern approach to provide specific products to address needs and requirements. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.

Overview

7
7
years of professional experience

Work History

Vending Route Driver

Canteen Vending
02.2022 - Current
  • Decreased customer dissatisfaction by providing on-time or ahead of schedule delivery.
  • Delivered orders to customers to drive full satisfaction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Developed strong customer base through efficient and reliable service.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Construction Project Manager/Co-Founder

PDL Concrete
05.2020 - Current
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Put together estimates, specifications and other project documents.
  • Developed and executed pre-construction milestones on project schedule.
  • Improved cost control through effective allocation of subcontractors and site resources.
  • Reviewed project scope, required materials and labor pricing to develop competitive bids.
  • Communicated daily with vendors to keep project fully operational.
  • Produced regular project update reports for senior business leadership.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
  • Achieved optimization by analyzing material and labor costs.
  • Increased revenue by handling all operations and contractors effectively.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.

Construction Project Manager/Co-Founder

Urban Green Landscaping
06.2016 - Current
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Put together estimates, specifications and other project documents.
  • Improved cost control through effective allocation of subcontractors and site resources.
  • Communicated daily with vendors to keep project fully operational.
  • Produced regular project update reports for senior business leadership.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
  • Achieved optimization by analyzing material and labor costs.
  • Regulated and managed construction plans, materials, budgeting and staff to complete projects.
  • Increased revenue by handling all operations and contractors effectively.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Led quality assurance operations to increase efficiency and reduce project gaps.

Assistant Manager of Operations

Panda Express
12.2019 - 07.2021
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the location evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored key performance metrics to identify areas for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Store Manager of Operations

Taco Bell
07.2018 - 12.2019
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.

Skills

  • Account Growth
  • Analytical Approach
  • Customer Accounts Management
  • Product Sales
  • Customer Needs Assessments
  • Customer Satisfaction
  • Professional Development
  • Hardworking and Reliable
  • Project Leadership
  • Contract Coordination
  • Proactive and Self-Motivated
  • Income Statements
  • Accurate Reporting
  • Budgeting and Variance Analysis

Languages

Spanish

Timeline

Vending Route Driver

Canteen Vending
02.2022 - Current

Construction Project Manager/Co-Founder

PDL Concrete
05.2020 - Current

Assistant Manager of Operations

Panda Express
12.2019 - 07.2021

Assistant Store Manager of Operations

Taco Bell
07.2018 - 12.2019

Construction Project Manager/Co-Founder

Urban Green Landscaping
06.2016 - Current

Similar Profiles

CREATE PROFILE
Omar PoncedeLeon-Atencio II