Omar Porras
Albuquerque
Summary
Results-driven Supervisor/Manager and Telecommunications Technician experienced in customer service, general labor, network installation, and maintenance. Improved customer satisfaction and operational efficiency through effective problem resolution and teamwork. Committed to continuous learning and delivering value in new environments.
Overview
18
18
years of professional experience
Work History
Telecommunications Technician
Lumen Technologies
Albuquerque
02.2023 - Current
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Installed fiber optic cables in residential and commercial buildings.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Performed regular maintenance on fiber optic networks.
- Conducted tests on fiber connections for quality assurance.
- Climbed poles to access telecommunications equipment for maintenance and installation. and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Built out new fiber runs for customer connections.
- Diagnosed and resolved network issues across various systems.
- Troubleshot network issues to identify root causes of problems.
- Assisted clients in troubleshooting service problems effectively.
- Collaborated with team members to optimize service delivery processes.
- Collaborated with team members on large-scale installation projects.
- Provided training to junior technicians on equipment handling and safety protocols.
- Documented technical procedures and system updates accurately.
- Coordinated with vendors to procure necessary supplies and parts efficiently.
- Measured, cut, and spliced wires and cables to ensure proper installation. and installed wires and cables.
- Utilized specialized testing equipment for network performance evaluation.
- Conducted routine inspections of infrastructure to ensure reliability.
Technician
Courtesy Heating and Cooling/Eletrical/Plumbing
Albuquerque
07.2021 - Current
- Serviced residential and commercial heating and air conditioning units, ensuring optimal performance and customer satisfaction.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Wired both line and low voltage to heating and cooling equipment.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Installed refrigeration, heating and air conditioning systems, positioning compressors, motors and other components in accordance with design specifications.
- Conducted brazing, threading pipe and all tasks to complete service calls.
- Inspected completed work for conformance with requirements of local building and safety codes.
- Facilitated installation by cutting precise openings in walls and floors for necessary pipe fittings. in walls and floors to accommodate pipe and pipe fittings.
- Tested plumbing systems for leaks and malfunctions, implementing repairs to restore functionality and compliance.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Assessed, tested and operated variety of electrical components and systems.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Diagnosed failures in systems and components, identifying root causes and executing corrective measures to minimize downtime.
Laborer
Mirador Enterprises
El Paso
03.2020 - 05.2022
- Ensured clean, safe working environment by removing debris from job site before shift completion.
- Executed digging, spreading, and leveling of dirt and gravel using picks and shovels to prepare site for further work.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Partnered with team members to efficiently complete tasks and adhere to tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Operated heavy machinery to perform construction tasks effectively.
Guest Services Supervisor/Manager of Operations
Isleta Resort & Casino
Albuquerque
11.2008 - 03.2020
- Fostered employee satisfaction and performance through hands-on, collaborative leadership.
- Coordinated arrivals and departures of VIPs.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed logistics for VIP arrivals and departures, ensuring seamless transitions.
- Designed and executed strategies to enhance guest experiences and cultivate loyalty.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained new employees on policies and procedures, providing timely support to clarify job responsibilities.
- Generated daily reports for valet, Transportation and Bell services.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
Education
High School Diploma -
Gadsden High School
Anthony, NMNo Degree - Radiologic Technology
New Mexico State University - Dona Ana Community College
Las Cruces, NMSkills
- Telecommunications equipment operation
- Network maintenance
- System diagnostics
- Technical support
- Scheduling
- Regulatory compliance
- Processes and Procedures
- Scheduling
- Training
- Guest Services
- Customer Relations
- Customer Interaction
- Staff Management
- Team Building
- Conflict Resolution
- Problem solving
- Attention to detail
- Works Well Under Pressure
- Time management
- Priority Management
- Multitasking
- Leadership
- Relationship Building
- Equipment safety
- Regulatory compliance
Accomplishments
2017 Soaring Eagle Award of Achievement for outstanding achievement in the performance of duties.
Timeline
Telecommunications Technician
Lumen Technologies
02.2023 - Current
Technician
Courtesy Heating and Cooling/Eletrical/Plumbing
07.2021 - Current
Laborer
Mirador Enterprises
03.2020 - 05.2022
Guest Services Supervisor/Manager of Operations
Isleta Resort & Casino
11.2008 - 03.2020
High School Diploma -
Gadsden High School
No Degree - Radiologic Technology
New Mexico State University - Dona Ana Community College