Omar Qurram
Glen Ellyn,IL
Summary
Motivated and personable individual with strong experience in customer service, communication, and client engagement. Through roles as a tennis and swim instructor and co-founder of a basketball program, I developed skills in promoting services, building relationships, and generating revenue. Known for connecting with people, understanding their needs, and offering the right solutions to enhance their experience. Reliable, adaptable, and enthusiastic about contributing to a positive and successful sales environment.
Overview
6
6
years of professional experience
Work History
Tennis Instructor
Elmhurst Park District
08.2022 - 08.2024
- Generated consistent revenue through private and group lessons by building strong client relationships and maintaining a loyal customer base.
- Communicated effectively with students and parents to assess needs, tailor training programs, and ensure satisfaction—mirroring a client-focused sales approach.
- Promoted and sold tennis equipment, apparel, and club services, helping clients select products suited to their goals and skill levels.
- Collaborated with management and fellow coaches to develop promotional offers and events that increased membership engagement and sales.
- Utilized persuasive communication and interpersonal skills to upsell lessons and retain long-term clients.
- Managed scheduling, payments, and follow-ups, ensuring an organized and customer-oriented experience.
Co Founder
Suburban Athletic Club
05.2023 - 11.2023
- Co-founded and launched a local basketball training program, overseeing operations, marketing, and client acquisition.
- Generated program revenue by enrolling participants through outreach, word-of-mouth marketing, and community partnerships.
- Communicated with parents and athletes to assess training needs, present program offerings, and deliver tailored solutions—similar to consultative sales techniques.
- Promoted equipment sales, merchandise, and training packages to boost overall profitability.
- Developed promotional materials and managed social media marketing to increase visibility and attract new clients.
- Delivered excellent customer service by maintaining ongoing relationships and ensuring participant satisfaction.
- Applied entrepreneurial and sales strategies to grow enrollment and manage financial operations during the program’s active term.
Youth Sports Coach
Lombard Park District
07.2019 - 08.2021
- Developed and implemented age-appropriate training programs to enhance athletic skills and teamwork.
- Fostered positive relationships with young athletes to promote engagement and motivation in sports activities.
- Organized and led practice sessions, ensuring effective use of time and resources for skill development.
- Monitored player progress, providing constructive feedback to encourage improvement and personal growth.
- Collaborated with other coaches to develop comprehensive game plans that align with team goals and values.
Swim Instructor
Aqua Tots
10.2018 - 04.2019
- Delivered personalized swim lessons to children and adults, building trust and long-term client relationships that supported repeat business and referrals.
- Promoted lesson packages, memberships, and aquatic programs, effectively driving enrollment and increasing revenue.
- Assessed each client’s goals and tailored lessons accordingly—demonstrating active listening and consultative sales techniques.
- Maintained consistent communication with parents and clients to provide progress updates, address concerns, and ensure satisfaction.
- Collaborated with staff to organize group sessions, special events, and promotional campaigns that expanded program participation.
- Managed scheduling, payments, and inquiries with professionalism and attention to customer service.
- Demonstrated strong interpersonal and persuasive communication skills to encourage sign-ups and maintain high client retention rates.
Education
Associate of Arts - Business Adminstration
College of DuPage
Glen Ellyn, IL12-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Outgoing personality
- Sales training
Accomplishments
- 4-Year Varsity Tennis Letter Winner – Demonstrated consistent athletic excellence and leadership throughout high school career.
- Team MVP (2018) – Recognized for outstanding performance, dedication, and contribution to tennis team success.
- Club Officer of the Year – Honored for exceptional leadership, initiative, and positive impact, serving as president for "Muslim Students Association".
Timeline
Co Founder
Suburban Athletic Club
05.2023 - 11.2023
Tennis Instructor
Elmhurst Park District
08.2022 - 08.2024
Youth Sports Coach
Lombard Park District
07.2019 - 08.2021
Swim Instructor
Aqua Tots
10.2018 - 04.2019
Associate of Arts - Business Adminstration
College of DuPage