Omar Rammahi
Dearborn Heights
Summary
Results-driven operations manager with expertise in credit underwriting, vendor negotiations, and customer service. Adept at streamlining workflows, optimizing efficiency, and leading high-performing teams. Strong ability to foster client trust through service accuracy, timely delivery, and process improvements. Committed to excellence and continuous growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Magical Touch Collision Shop
02.2024 - Current
- Spearhead daily operations, ensuring seamless workflow, staff productivity, and client satisfaction
- Procure top-quality automotive parts, negotiating the best prices while maintaining inventory efficiency
- Establish vendor relationships to ensure fast and cost-effective part sourcing
- Guarantee on-time service delivery with precision, earning customer trust and long-term loyalty
- Implement strategic improvements that optimize operations and drive business success
Executive Chef
Thai Basil
01.2017 - 01.2024
- Managed kitchen operations, staff development, and menu innovation
- Created high-quality dishes that increased customer retention and satisfaction
Credit Underwriter
Rocket Mortgage
07.2020 - 07.2022
- Evaluated income, assets, and credit to determine mortgage eligibility
- Ensured full compliance with underwriting guidelines and risk assessments
- Communicated with third-party originators, streamlining approvals and improving response times
Main Coordinator
DTW Airport
02.2018 - 07.2020
- Led boarding procedures and ensured timely aircraft departures
- Supervised Passenger Service Agents (PSAs) to enhance operational flow and efficiency
Education
Pursuing a degree - Business Administration
Henry Ford College
05.2024
High School Diploma -
Annapolis High School
06.2017
Skills
- Operations & Team Leadership
- Process Optimization
- Client & Vendor Relations
- Financial & Risk Assessment
- Inventory & Supply Chain Management
- Operations monitoring
- Client services
- Decision-making
Certification
- Licensed Insurance Agent/Broker - Michigan State.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Magical Touch Collision Shop
02.2024 - Current
Credit Underwriter
Rocket Mortgage
07.2020 - 07.2022
Main Coordinator
DTW Airport
02.2018 - 07.2020
Executive Chef
Thai Basil
01.2017 - 01.2024
High School Diploma -
Annapolis High School
Pursuing a degree - Business Administration
Henry Ford College
Similar Profiles
NALUMANSI AIDAHNALUMANSI AIDAH
Front Desk Receptionist at Magical Touch SpaFront Desk Receptionist at Magical Touch Spa
Gavin SelenskiGavin Selenski
Kitchen Staff Member at Magical Sweet ShopKitchen Staff Member at Magical Sweet Shop
Mateo JoaquinMateo Joaquin
Painter's Assistant at Magic Touch Collision CenterPainter's Assistant at Magic Touch Collision Center