Omar Rashdan

• Strong customer communication skills with ability to effectively communicate both
  verbally and in writing.
  • Demonstrated ability to contribute to a team environment focused on customer success.
  • Provide top-level on-site service support that delights our customers and sets the
  benchmark for the medical imaging industry.
  • Work closely with Customer Care Center (regional and headquarter level) to effectively
  carry out troubleshooting, maintenance, and updates on designated products.
  • Quickly and efficiently escalate challenges as appropriate to ensure expeditious
  resolution of all issues and high levels of customer satisfaction.
  • Possess relevant IT skills with competence on Windows, Microsoft Office suite, software upgrade,and
  network communication and connectivity.
• Scheduled service calls according to customer location and urgency of need.
• Maintained tools and equipment, parts inventory, and library of machine manuals.
• Performed onsite installation, modification and maintenance of multi modalities such as MRI ,X-Ray , CT ,and Pet CT.
• Diagnosed and repaired problems with electrical and mechanical systems.

• Completed and certified the MR service Essentials for FSE at the Philips Healthcare Academy.
• Install multi modalities Philips MRI and upgrade system.
• Quality control during installation.
• Perform mechanical and electrical installation, de installation, or relocation process of medical systems, include start up, ramping and shimming.
• Completes test cycles before handover of medical systems to customers.
• Read and follow blue prints in preparation prior to installation.
• Supervise and assigned labor force tasks and meets budgeted goals.
• Responsible for the safe and proper handling and cleanliness of the entire project.
• Responsible for completing all required paperwork and reports as instructed.
• Responsible for following all company safety quality procedures and policies.
• Assist with installing multi modalities Siemens
  MRI, X-ray and cathlab.

• Installing security and surveillance system for both residential and commercial.
• Tested equipment, connections and signals to verify security system functionality.
• Planned security installations by surveying locations, laying out equipment and reading wiring plans.
• Installed and repaired control units of the security and surveillance systems.

• Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance for Dental equipment, Dialysis machines, respiratory equipments, and Emergency room equipments.
• Performed routine checks on machines and identified any possible problems.
• Assisted in installing equipment and tested and maintained equipment.

• Six months training course of maintenance Department at prince Rashid Hospital.
• Operate and maintain the medical instrument in :

- Radiology Unit ( X-Ray, CT, Ultrasound, and MRI)

- Laboratory Unit

- Dental Unit

- Dialysis Unit

- ER and ICU units

• Installed and calibrated biomedical equipment to maintain accuracy levels.
• Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.