Omar Raygoza
Winchester,CA
Summary
I'm a versatile manager skilled in both merchandising and operational aspects while maintaining standards that promote growth for employees. I participate in an open culture which allows my team to be effective and increase productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Manager in Charge
Tokyo Japanese Lifestyle
03.2022 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining processes.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
Stock Room Associate
Marshalls
08.2021 - 02.2022
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CA06.2022
Skills
- Customer Relations
- Compliance Monitoring
- Staff Development
- Motivation Techniques
- Talent Development
- Documentation And Reporting
- Employee Development
- Schedule Management
- Inventory Management
- Sales Tracking
- Customer Service Management
- Performance Improvement
- Customer Service
Accomplishments
- Oversaw the companies highest performing location during the 2022 holiday season.
- Participated in opening new locations throughout the Los Angeles area.
- Contributed to successful employee growth which in turn created dependable leaders within the company
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
References
Richard Almanza
Tokyo Japanese Lifestyle
Regional Manager
(562) 484-8586
Jessica Alvarado
Koneko Kafe
Store Manager
(323) 404-7401
Timeline
Manager in Charge
Tokyo Japanese Lifestyle
03.2022 - Current
Stock Room Associate
Marshalls
08.2021 - 02.2022
Associate of Science - Nursing
Pasadena City College
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