Omar Reid
New York,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence and supporting corporate level officers and senior management personnel.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Service Coordinator
New York City Economic Development Corporation
2015.05 - Current
- Serve as a central point for directing and coordinating communications between colleagues and clients.
- Provides logistical support for department meetings including, conference room booking, space set-up and breakdown, and audio-visual needs upon request.
- Execute company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Prepare and process expense reports for principals in a timely manner.
- Implement strategies to enhance communication effectiveness, such as streamlining processes and implementing communication tools to improve collaboration among team members and provide exceptional service to our customers.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Inventory Operations Assistant
Memorial Sloan Kettering Cancer Center
2013.11 - 2015.03
- Conducted weekly inventory audits of medical and office supplies in designated areas, proactively identifying and documenting replenishment requirements to sustain optimal floor stock levels.
- Delivered precise administrative assistance by proficiently preparing documents and executing data entry tasks.
- Efficiently managed the delivery, ordering, and storage of supplies in accordance with department guidelines, adhering to established timeframes.
- Conducted routine checks of expiration dates on all dated supplies and promptly processed items, ensuring the removal of outdated supplies from inventory.
- Successfully completed essential paperwork, including chain of custody logs, to facilitate the check-in and check-out process of samples from designated areas.
Lead Technical Consultant
Sprint
2005.10 - 2013.10
- Resolved customer concerns related to equipment issues, specializing in repairing phones, tablets, and various consumer electronics through expert analysis and application of optimal repair techniques.
- Proactively engaged with customers, providing reassurance and delivering exceptional customer service.
- Recommended technology upgrades to improve client security.
- Enhanced interfaces to promote better functionality for users.
- Effectively oversaw repair inventory, including new parts, by meticulously recording inventory levels and monitoring part utilization.
Education
Finance
Borough Manhattan Community College
New York, NYundefined
Norfolk State University
Norfolk, VirginiaSkills
- Customer/Guest Services
- Office Organization
- Shipment Arrangements
- Office Supplies and Inventory
- Customer Service
- Meeting Preparation
- Office Equipment Operation
- Visitor Check-In
Certification
- IT Support Specialist Training, Google - 2021
Timeline
Administrative Service Coordinator
New York City Economic Development Corporation
2015.05 - Current
Inventory Operations Assistant
Memorial Sloan Kettering Cancer Center
2013.11 - 2015.03
Lead Technical Consultant
Sprint
2005.10 - 2013.10
Finance
Borough Manhattan Community College
undefined
Norfolk State University
- IT Support Specialist Training, Google - 2021
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