Omar Rodriguez
Altamonte Springs,FL
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
11
11
years of professional experience
Work History
Store Manager
Modern Homes
High Point, North Carolina
02.2021 - 03.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Formed and sustained strategic relationships with clients.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales/HVAC Technician
Freeze Tech
Winter Springs, Florida
03.2016 - 12.2020
- Tested equipment following each install to determine efficiency and proper functionality.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Communicated with clients during service calls for top-quality customer service.
Front Desk Receptionist
Grand Villa
Altamonte Springs, Florida
01.2013 - 12.2015
- Handled sensitive information in a confidential manner.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Warehouse Assistant
LMG
Orlando, Florida
03.2012 - 02.2013
- Counted different types of merchandise to comply with inventory control tag requirements.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Lifted materials of varied weights on regular basis.
- Provided training for new staff members on safe handling procedures.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Trained new employees regarding warehouse procedures and standards.
- Used pallet jacks to move items to and from warehouse locations.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Collaborated with other departments to coordinate product delivery schedules.
- Performed daily cycle counts to ensure accuracy of inventory records.
Education
Bachelor of Business Administration and Management -
Florida Metropolitan University
Orlando, FLHVAC
HVAC Technical Academy
Sanford, FLSkills
- Promotional planning
- Store operations oversight
- Hourly shift management
- Personnel development
- Project management
- Advertising and marketing
- Sales strategies
- Inventory oversight
- Operations management
Timeline
Store Manager
Modern Homes
02.2021 - 03.2023
Sales/HVAC Technician
Freeze Tech
03.2016 - 12.2020
Front Desk Receptionist
Grand Villa
01.2013 - 12.2015
Warehouse Assistant
LMG
03.2012 - 02.2013
Bachelor of Business Administration and Management -
Florida Metropolitan University
HVAC
HVAC Technical Academy
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