Omar Rodriguez Placeres
Riverview,FL
Summary
Dynamic and results-driven Delivery Manager with 10+ years’ progressive career experience in project implementations for corporate enterprises in the banking industry. Successfully plans and manages large scale projects aligning business goals with technology solutions to drive sales, process improvements, competitive advantage, and bottom-line gains. Extensive experience in different areas of the Banking Industry such as credit evaluation and lending (Consumer, Business and Mortgage), bank compliance, banking operations, IT, BSA/AML, KYC, asset management, project management and risk control. Experienced leading back-office teams focused on Mortgage Processing, Electronic Payments, Loan Originators, Collections, Sales, Insurance, IRA funds and IT teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AVP, Platform and Delivery Manager, CBB
Santander Bank
Boston, MA
09.2021 - Current
- Defines the application architecture and consults with internal business groups to provide high-level application software development services.
- Defines and controls budget, resources and staffing as needed for the Team.
- Provides comprehensive senior-level technical consulting to IT management and senior technical staffs.
- Evaluates compliance with the organization's technology standards and works with internal business groups on implementation opportunities, challenges, and requirements of various applications.
- Defines the application architecture and manages the lifecycle of improvements, upgrades, and continuous maintenance.
- Designs and implements applications to meet business SLAs.
- Ensures that project delivery meets all contractual service levels associated with quality from estimation and incident resolution defined by Business.
- Ensures that Project Team follow specific project plans and timelines; delivers status reports, issues log and generate appropriate documentation.
- Leads team members on data analysis and integration of applications.
- Manage and coordinate incident resolution.
- Developed annual budget for department and monitored progress throughout year.
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Analyzed data to understand trends in the market and forecast future performance of the organization.
Senior Associate, Platform and Delivery Manager, Corporate Functions
Santander Bank
Boston, MA
09.2019 - 09.2021
- Platform and SW Delivery Management for Corporate Communications, Corporate Security/Intelligence, and Facilities IT Projects.
- Annual budget up to 5M+ Specific Integrated Projects.
- Consults with internal business groups to provide high-level application software development services or technical support.
- Provides comprehensive senior-level technical consulting to IT management and senior technical staffs.
- Ensures that project work meets all contractual service levels associated with quality estimation and incident resolution.
- Third Party Vendor Management and budget negotiation for Book of Work Initiatives.
- Ensures that projects follow specific project plans and timelines; delivers status reports, issues log, and generates appropriate documentation.
- Ensures that the team follows standards for development tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency in application development.
- Leads team members on data analysis and integration of applications.
- Monitors and evaluates the performance of staff and business processes to assist in streamlining tasks and initiating new or revised systems.
- Directs and reviews the work of the team, and provides training to enhance knowledge and skills.
Associate, Technical Project Manager
Santander Bank
Boston, MA
07.2018 - 09.2019
- Manages all the IT projects related to the CORE Banking System and BDP application (Customer Database).
- Drafts and submits budget proposals and recommends subsequent budget changes, if necessary.
- Responsible for the full project lifecycle Works closely with the development teams in Spain Headquarters, IT Architects in US and supporting teams in Mexico.
- Establishes and maintains relations with business stakeholders, developers, external teams, and work stream owners to deliver high quality and robust solutions. Liaises with the PMO on a weekly basis to ensure compliance with deadlines, reporting, and project control.
- Performs detailed walkthroughs of Business Requirement documents, presentation of functional specification documents to facilitate business sign off, and development handover.
Senior Project Manager SME - BDP (Core System Customer Database)
Cervantes Group Consultant at Santander Bank
Boston, MA
11.2015 - 07.2018
- Manages all the IT projects related to the CORE Banking System and BDP application (Customer Database).
- Drafts and submits budget proposals, and recommends subsequent budget changes, if necessary, Responsible for the full project lifecycle
- Works closely with the development teams in Spain Headquarters, IT Architects in US and supporting teams in Mexico
- Establishes and maintains relations with business stakeholders, developers, external teams, and work stream owners to deliver high quality and robust solutions
- Liaisons with the PMO on a weekly basis to ensure compliance with deadlines, reporting, and project control.
- Performs detailed walkthroughs of Business Requirement documents, presentation of functional specification documents to facilitate business sign off, and development handover.
IT Assets Management Team Lead and Project Manager
Cervantes Group Consultant at Santander Bank
Boston, MA
02.2013 - 11.2015
- Management and execution of the strategic implementation of Asset Management IT projects for Santander Bank (Functional, Compliance, and IT).
- Defined requirements and created a final document to analyze the budget, timeline plan, and risks for the project.
- Tax forms for Asset Management generation - including regulation and compliance analysis - (Large Project with multiple teams impacted) (1099RQ, 1099DIV, 1099INT, 5498).
- Brand Name Change Project - (From Sovereign Bank to Santander Bank) managed the part related to asset management systems and letters.
- Happy Branch initiative for asset management projects (IRA Improvements) - (medium-size project - 6 months), opening IRA and Mutual Fund accounts.
- Managed a team of 7 working from Spain, Mexico and Boston.
Senior Compliance Analyst - Project Manager
Cervantes Group Consultant at Santander Bank
Boston, MA
03.2012 - 02.2013
- Management and Delivery of all Compliance IT projects, including the compliance of the SAR e-file.
- Developed the general testing plan and implementation plan for all the Compliance IT Projects.
- Negotiated with vendors and external suppliers on the best software for operational excellence.
- Prepared periodic summaries of audit results for senior management review.
- Provided guidance and support to junior compliance analysts on regulatory requirements.
- Developed and implemented strategies to ensure adherence to applicable laws, regulations, and policies.
Executive Vice President of Operations
Oriental Credit Union
Humacao, PR
11.2011 - 03.2012
- Established new operational procedures and communicated them to all employees.
- Assumed full responsibility for the administration of all branches and departments (Retail), totaling 7 branches and 40 employees.
- Compliance monitoring of the entire retail operations network.
- Prepared and discussed effective succession plans for branches and projects to guarantee the success of the business.
- Internal project manager for new IT needs and functional requirements.
- Functioned as a Trainer Facilitator to all the employees related to compliance, new procedures, and sales topics.
- Managed a portfolio of over $200 MM in assets (loans, deposits, and IRA accounts).
- Lending capability for all types of loans (VP limits approval limits - up to $30k for personal loans, $50k for auto loans, $25k for credit cards and lines of credit, and up to $250k for commercial loans).
- Collaborated with team and committee members to analyze the management of available cash in the credit union (UBS and all securities offices).
- Monitored performance metrics, identified areas for improvement, and developed solutions to address issues.
Area Manager
Doral Bank
Guaynabo, PR
01.2011 - 08.2011
- Coordinated and managed 6 branches with over $365 million in assets in the portfolio.
- Worked with compensation, vacations, leaves, payroll, and benefits for all employees (approximately 70 employees).
- Coached employees at different levels (managers, sales employees, tellers) for them to be successful in their jobs.
- Responsible for the compliance activities of assigned branches and teams.
Branch Manager
Doral Bank
Guaynabo, PR
01.2007 - 01.2011
- Developed new strategies and new products (IT and Functional).
- Functioned as a Tester specialist for specific projects, such as the new teller transaction process, to improve the customer experience.
- Managed teams with an average of 12-15 employees.
- Remained accountable in all internal and external audits for compliance topics such as BSA & AML.
- Spearheaded compliance analysis, due diligence of all new commercial accounts, analysis of documents, transactions, market analysis, and preparation of the final report.
- Exceeded the performance evaluation as a Branch Manager in Doral Bank, measurable in Performance and Sales Bonus, with 12% and 24% of the base salary in January 2008.
- Harvard Leadership Curriculum Certification with Doral Bank
Financial Center Manager
Citibank N.A.
Old San Juan, PR
08.2004 - 12.2006
- Managed customer relations and Financial Center balance sheet for over $40MM
- Remained accountable in all internal and external audits for compliance topic such as BSA & AML
- Coordinated employee recruitment process (interview candidates), defined goals, completed initial planning and cost estimates for the Financial Center operations (budget)
- Prepared and discussed Business Reviews with Senior Management on quarterly basis
- Responsible for Financial Center revenues in all business areas such as mortgage, insurance, and deposit growth
- Delivered business loans applications and analysis with the approval committee (up to $250k)
- Maintained insurance sales for commercial and individual customers
- (Licensed in all areas)
- Functioned as an Offshore accounts project coordinator
- Credit Cards initiative project team member
Education
Doctorate Degree - Industrial/Organizational Psychology
Carlos Albizu University
San Juan, PR01.2016
MS - Industrial/Organizational Psychology
Carlos Albizu University
San Juan, PR01.2007
BS - Social Sciences - Concentration in Psychology
University of Puerto Rico
Rio Piedras Campus01.2002
Skills
- Quality Assurance (QA)
- Project Management
- Team Management
- SLA's analysis
- Data Statistical Analysis
- P&L Management
- Resource allocation
- Regulatory Compliance
- Process Improvement
- Budget Management
- Project/Program Management
- IT Integration and Optimization
- Strategic Planning
- Corporate Communications
- Operations Management
- Procedure Implementation
- Performance Improvement
Affiliations
- PMI Membership ID 6842839
Certification
Taking the 40 hrs course to get exam around January 2025.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Publication
Psychometric Properties Analysis of the Colquitt Organizational Justice Scale
Carlos Albizu University - San Juan Campus · Jun 1, 2016
The main objective of this study was to carry out an analysis of the psychometric properties of the Colquitt Organizational Justice Scale (2001). In order to make this analysis a secondary analysis of data from previously conducted researches was performed. The statistical data obtained in the study help us validate the Colquitt four-factor Organizational Justice model. This model indicates that organizational justice is a composite of four dimensions: procedural justice, distributive justice, informational justice and interactional justice.
Timeline
AVP, Platform and Delivery Manager, CBB
Santander Bank
09.2021 - Current
Senior Associate, Platform and Delivery Manager, Corporate Functions
Santander Bank
09.2019 - 09.2021
Associate, Technical Project Manager
Santander Bank
07.2018 - 09.2019
Senior Project Manager SME - BDP (Core System Customer Database)
Cervantes Group Consultant at Santander Bank
11.2015 - 07.2018
IT Assets Management Team Lead and Project Manager
Cervantes Group Consultant at Santander Bank
02.2013 - 11.2015
Senior Compliance Analyst - Project Manager
Cervantes Group Consultant at Santander Bank
03.2012 - 02.2013
Executive Vice President of Operations
Oriental Credit Union
11.2011 - 03.2012
Area Manager
Doral Bank
01.2011 - 08.2011
Branch Manager
Doral Bank
01.2007 - 01.2011
Financial Center Manager
Citibank N.A.
08.2004 - 12.2006
Doctorate Degree - Industrial/Organizational Psychology
Carlos Albizu University
MS - Industrial/Organizational Psychology
Carlos Albizu University
BS - Social Sciences - Concentration in Psychology
University of Puerto Rico