Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Omar Saidou

Rosharon,TX

Summary

Dynamic Team Lead, Property Claims Adjuster, with a proven track record at Allstate Insurance Co and Eberl Claim Service, excelling in claims evaluation and customer service excellence. Adept at regulatory compliance and dispute resolution, I effectively negotiated settlements and mentored new adjusters, ensuring great customer service, high-quality outcomes, and fostering a collaborative team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

Allstate Insurance Co
Houston, TX
02.2024 - Current
  • As a team lead, I contributed to a positive work environment through active participation in team meetings, creating job aids, and collaborating on cross-functional projects.
  • Conducted ride-alongs, mentoring new adjusters on how to properly perform an inspection, and make coverage determinations based on the documented findings.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined a fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations on homes, assessed storm-related damages, made coverage determinations, and issued payments.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • I answered customer questions regarding deductibles.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

Claim Adjuster

Eberls Claim Service
Houston, TX
06.2022 - 10.2023
  • As an independent adjuster, I evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • I answered customer questions regarding deductibles.
  • Documented all investigation activity, and presented reports to management.
  • Substantiated legitimate claims, and denied unjustified claims.
  • Organized, planned, and documented over 1,000 claims yearly.
  • Delivered exceptional customer service to policyholders by communicating important information, and patiently listening to issues.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Investigated and assessed damage to property, and reviewed property damage estimates.

Delivery Driver

Think-All-In
Houston, TX
01.2022 - 06.2022
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Delivered packages to customers' doorsteps and business offices.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Operated light trucks to deliver loads as far as 50 miles from the home location.

Driver

Uber And Lyft
Houston, TX
10.2021 - 06.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.

Mechanic

ProAmpac
Omaha, NE
07.2017 - 10.2021
  • Performed diagnostic and troubleshooting procedures to find and identify the root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested equipment to locate worn and damaged parts.

Sales Representative

Xceed
Casablanca, Mororcco
04.2016 - 04.2017
  • Assisted call-in customers with questions and orders.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Contributed to team objectives in a fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Representative

ADM Value
Rabat, Morocco
01.2014 - 11.2014
  • Assisted call-in customers with questions and orders.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention, and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Verified delivery schedules and processes.

Education

Master of Arts - Applied Linguistics

Cadi Ayyad University
Morocco
04.2016

Bachelor of Arts - General Literature

Mohammed V University
Morocco
05.2014

High School Diploma -

Fundi Abdoulhamid
Comoros Islands
11.2009

Skills

  • Claims evaluation and damage assessment
  • Regulatory compliance and policy analysis
  • Dispute resolution strategies
  • Customer service excellence
  • Investigation techniques
  • Team leadership
  • Problem solving
  • Time management
  • Communication skills
  • Attention to detail
  • Teamwork and collaboration
  • Claims resolution
  • Negotiation and mediation
  • Decision-making
  • Coaching and mentoring

Accomplishments

  • Acquired Team Lead Adjuster position after 2 months joining the team, field mentoring, conducting ride a longs with new adjusters, assist team members answering questions, handling escalation calls, and creating job aids for entire resource.
  • Registered an average of 4 claims per day, with total of 28 closed claims per week.
  • Rookie of the year 2024 at Allstate Insurance.
  • HAAG certified in wind and hail damage assessment
  • IICRC water damage certified
  • Maintained a consistent closing ratio of 90%.

Certification

  • HAAG wind and hail damage assessment
  • IICRC water damage certification
  • Texas Adjuster License
  • Xactimate Level 2 certified

Affiliations

Huge soccer fan, I still play on my time off.

Spending quality time with family and friends

Love reading books that talk about sociological studies

Love travelling

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Swahili
Native/ Bilingual
Arabic
Limited

Timeline

Property Claims Adjuster

Allstate Insurance Co
02.2024 - Current

Claim Adjuster

Eberls Claim Service
06.2022 - 10.2023

Delivery Driver

Think-All-In
01.2022 - 06.2022

Driver

Uber And Lyft
10.2021 - 06.2022

Mechanic

ProAmpac
07.2017 - 10.2021

Sales Representative

Xceed
04.2016 - 04.2017

Sales Representative

ADM Value
01.2014 - 11.2014

Master of Arts - Applied Linguistics

Cadi Ayyad University

Bachelor of Arts - General Literature

Mohammed V University

High School Diploma -

Fundi Abdoulhamid