Summary
Overview
Work History
Education
Skills
Otherexperience
Languages
Timeline
Generic

Omar Salcedo Olivarez

Ontario,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Multi-Unit General Manager

Victra
08.2022 - Current
  • Managed two locations (Alhambra and San Gabriel). I maintained the schedule of 7 employees.
  • Created meetings through Teams to rely important company initiatives to my team.
  • Responsible for creating Business Accounts (1099 or LLC) and discovering their needs.
  • Based on performance, I averaged 108% to my target in the last 6 months
  • Accomplished multiple tasks within established timeframes. As well as delegating certain tasks
  • Created a game plan for the week and prioritize on my tasks depending on the importantance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed and motivated employees to be productive and engaged in work.

Kiosk Manager

Wireless Advocates
08.2020 - 08.2022
  • Reinvented how the team interacts with prospective clients by developing an innovative and creative sales pitch that was implemented into the sales team strategy
  • Increased sales by an average of 30% throughout the year of 2021, exceeding our Kiosk quota
  • Created an aggressive sales culture in our Kiosk
  • Made myself available to help answer questions from our locations and help with our systems, sales pitches and how to coach individuals
  • Personal sales were also increased by 50% throughout the year of 2021, maintaining personal sales above 150% from expected budget
  • On average 39% of the Kiosk’s sales were from my personal sales
  • Maintained a healthy and strong relationship with Costco Management
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
  • Every employee that I recruited exceeded their quotas every month
  • Developed Monthly quotas for 5 employees and created weekly 1-on-1 to receive feedback and correct behaviors.
  • Optimized staffing schedules to balance customer service needs with labor cost management objectives.
  • Established strong vendor relationships for timely product deliveries and competitive pricing options.

FSO Tax intern

Ernst & Young
07.2020 - 08.2020
  • Prepared K-1, K-1 Suites
  • Qualified Federal Returns for multiple entities
  • Worked with my team to develop a solution for USC on “How should they proceed with their academic school year”
  • Received an EY Badge: Financial Crime: Money Laundering, Tax Evasion and Terrorist Financing
  • Received an EY Badge: Cybersecurity.

Education

Master of Science - Accounting

California State University - San Bernardino
San Bernardino, CA
12.2023

Skills

  • Identifying & Answering issues
  • Interpersonal Skills
  • Performance Tracking and Evaluation
  • Fluent in Spanish
  • Problem-solving
  • Analytical skills
  • Attention to detail
  • Proficient in Word, Excel, and Power Point
  • Leadership Skills
  • Training and mentoring
  • Customer Relationship Management

Otherexperience

Activities: Volunteered at Bonita High School, to assist the community by preparing their taxes.

Languages

Spanish
Native or Bilingual

Timeline

Multi-Unit General Manager

Victra
08.2022 - Current

Kiosk Manager

Wireless Advocates
08.2020 - 08.2022

FSO Tax intern

Ernst & Young
07.2020 - 08.2020

Master of Science - Accounting

California State University - San Bernardino

Similar Profiles

CREATE PROFILE
Omar Salcedo Olivarez