Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Omar Sanchez

Apple Valley,CA

Summary

Driven Sales Specialist with 10+ years of experience in any sales field. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator with proficiency in communication and team building. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Specialist

Lowes Home Improvment
Riverside, CA
02.2019 - 07.2022
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Accepted and processed customer payments and balanced receipts and cash.
  • Created and implemented sales strategies to successfully meet company targets.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Listened to customer needs and proposed matching solutions from companies that suited their projects.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Prospected continuously for new potential customers and maintained robust conversion rate.

Supervisor

Parking Company Of America
Los Angeles, CA
03.2016 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified individual employee's unique work styles and adapted management methods.

Sales Associate

Green Solar Technologies
Van Nuys, CA
01.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Tools Associate

Home Depot
Huntington Park, CA
10.2014 - 05.2016
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Teller Associate

ACE Cash Express Inc.
Los Angeles, CA
05.2014 - 10.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Sales Associate

La Curacao
South Gate, CA
02.2012 - 04.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Stocker

99 Cents Only
Huntington Park, CA
05.2009 - 02.2012
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained effective team member communication.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.

Education

High School Diploma -

Huntington Park Senior High School
Huntington Park, CA
06.2011

Skills

  • Special Requests
  • Client Needs Assessment
  • Proposal Coordination
  • Bid Estimation
  • Large Caseloads
  • Educating Consumers
  • Persuasive Negotiations
  • Operational Efficiency
  • Client Rapport-Building
  • Daily Workflows
  • Cash Control
  • Special Assignments
  • Site Visits

Certification

  • Licensed Forklift operator - 5 years

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Specialist

Lowes Home Improvment
02.2019 - 07.2022

Sales Associate

Green Solar Technologies
01.2018 - 02.2019

Supervisor

Parking Company Of America
03.2016 - 06.2021

Tools Associate

Home Depot
10.2014 - 05.2016

Teller Associate

ACE Cash Express Inc.
05.2014 - 10.2014

Sales Associate

La Curacao
02.2012 - 04.2014

Stocker

99 Cents Only
05.2009 - 02.2012

High School Diploma -

Huntington Park Senior High School

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Omar Sanchez