Supervised daily store operations to ensure compliance with company policies and standards.
Trained and mentored new staff on customer service best practices and operational procedures.
Delivered consistent sales growth by identifying opportunities for promotions and upselling products to customers.
Fostered a positive work environment, promoting teamwork and effective communication among staff members.
Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to the brand.
Mentored new employees on company policies, promotions, and best practices to ensure their success within the company.
Sales Associate
Spectrum
07.2023 - 06.2025
Met and exceeded sales expectations. Help drive sales by discovering needs with our customers. Provide excellent customer service. Team player, always willing to help fellow coworkers deliver and close sales. Follow policy when handling CPI, money management and overall safety.
Zone Lead
Amazon Fresh
Los Angeles, CA
02.2021 - 07.2023
Assisted in building and training associates in the outbound department to fulfill online orders and in-store customer service. Helped three stores with Grand openings and trained all new zone leads and associates in both meat and seafood and outbound departments. Created internal Amazon Fresh metrics to help with the speed and accuracy of online fulfillment orders. Made sure the quality of products being sold to our customers was fresh, always maintaining compliance with policy and state regulations. Helped train associates who went on and moved up to supervisor roles in various departments.
Education
General Education -
West Los Angeles College
Los Angeles, CA
03-2018
Skills
Willingness to help grow underlevel associates into leadership roles
Strong and clear communication
Upselling and cross selling
Employee coaching
Sales expertise
Sales techniques
Sales growth
Relationship building and management
Interests
Fitness, Mountain hiking, Art, music festivals, youth sports coaching, Travel