Omar Santoyo
Washington
Summary
Detail-oriented warehouse loader with strong teamwork and conflict resolution skills. Committed to maintaining safety and organization while meeting performance targets in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Warehouse Loader
Walmart
09.2023 - Current
- Operated pallet jacks and forklifts to efficiently load merchandise for distribution.
- Coordinated with team members to ensure timely fulfillment of daily shipment goals.
- Maintained cleanliness and organization of warehouse space for optimal workflow.
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Packed and palletized items for shipment on outbound trailers.
- Demonstrated adaptability by quickly learning new processes when transitioning between different warehouse departments or roles as needed.
- Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
Frozen and Dairy Associate
Walmart
08.2022 - 09.2023
- Managed inventory levels for frozen and dairy products, ensuring stock availability and freshness.
- Assisted customers with product selection and inquiries, enhancing shopping experience through excellent service.
- Operated equipment for stocking shelves efficiently while adhering to safety and health regulations.
- Collaborated with team members to maintain cleanliness and organization in frozen and dairy sections.
- Conducted regular quality checks on products to ensure compliance with company standards for freshness and safety.
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.
Customer Service Representative
Boost Mobile
01.2022 - 05.2022
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and loyalty.
- Provided accurate product information, enhancing customer understanding and decision-making.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed customer account updates and billing inquiries, maintaining attention to detail for accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cook Shift Leader
Five Guys Burgers
06.2018 - 05.2021
- Supervised kitchen staff to ensure efficient workflow and adherence to safety standards.
- Trained new team members on food preparation techniques and company policies.
- Monitored inventory levels, placing orders to maintain stock consistency.
- Collaborated with management to improve menu offerings based on customer feedback.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Education
High School Diploma - HVACR Technician
Dixie Technical College
St. George05-2026
High School Diploma -
Pine View High School
St. George, UT05-2022
Skills
- Package handling
- Following instructions
- Warehouse safety
- Loading and unloading
- Heavy equipment operation
- Truck loading
- Forklift operation
- Hand-eye coordination
- Shipping
- Weight measurement
- Teamwork
- Stacking and wrapping
- Food preparation
- Quality control
- Meal preparation
- Active listening
- Customer service
- Customer relations
- Conflict resolution
- Complaint handling
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Loader
Walmart
09.2023 - Current
Frozen and Dairy Associate
Walmart
08.2022 - 09.2023
Customer Service Representative
Boost Mobile
01.2022 - 05.2022
Cook Shift Leader
Five Guys Burgers
06.2018 - 05.2021
High School Diploma - HVACR Technician
Dixie Technical College
High School Diploma -
Pine View High School