Omar Sharf
Dearborn Heights,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Westland car care
Westland, MI
09.2024 - Current
- Assisted with the loading and unloading of vehicles onto tow truck.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Repaired broken down vehicles on the side of the road when needed.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Safely and efficiently drive tow truck to transport vehicles from one destination to another.
- police Impounds
- Insurance Tow service
Towing Operator
One Way Express
Dearborn Heights, MI
07.2023 - 09.2024
- Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Provided roadside assistance including jump starts and tire changes.
- Maintained accurate records of customers, charges, and services rendered.
- Assisted mechanics with heavy-duty repair work when necessary.
- Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Conducted regular maintenance on tow trucks including lubrication, oil changes, brake adjustments.
- Utilized various communication devices such as two-way radios and cellular phones to receive instructions from dispatch personnel.
- Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
- Planned routes based on road closures or construction zones in order to reach destination safely.
- Organized storage areas for recovered vehicles according to company policy.
- Drove long distances when necessary in order to recover stranded vehicles or deliver them back home.
- Secured loads properly before transporting them over the roadways.
- Ensured that all paperwork was completed accurately before accepting payment from customers.
- Adhered strictly to established policies regarding accident reporting procedures.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Maintained safe driving habits to protect property and general public on roadways.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Followed maps and GPS systems to promptly complete tasks.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Estimated weights, heights, and centers of balance to make precise placements.
- Communicated with team members to coordinate efficient and accurate movements.
- Noted and recorded receipt of materials on drivers' paperwork.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Weighed materials or products to record data on tags or labels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided customers with product information and resolved their issues in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Valet Connection
Shuttle Driver
Taylor, MI
04.2021 - 02.2023
- Greeted customers and opened doors for them upon arrival.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Cleaned interior and exterior of vehicles while parked at facility.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Greeted customers and took car keys to park vehicles in available spots.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Monitored parking area for safety, security and general customer concerns.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Directed drivers to parking spots.
Semi Truck Driver
Charger Logistics
Romulus, MI
01.2020 - 04.2020
- CDL license
- Loaded and unloaded cargo using proper techniques to ensure safe delivery.
- Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tire rotations, and other service activities.
- Followed all applicable state and federal laws governing the transportation of cargo.
- Communicated with dispatch office regarding pickup and delivery times or changes on route.
- Verified that loads were properly secured before driving the vehicle.
- Performed pre-trip inspections of the truck cab and trailer prior to departure from terminal.
- Provided customer service by helping load and unload freight when necessary.
- Utilized GPS navigation systems to plan most efficient routes for deliveries.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Maintained accurate logs of hours worked and miles driven in accordance with federal regulations.
- Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tire rotations, and other service activities
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Followed regular schedule of pickups for individual customers and groups.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed shipment documents neatly and efficiently for each load.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Reacted decisively and quickly to protect spoilage.
- Obtained signatures needed to complete and process paperwork.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
Semi Truck Driver
K&M transportation
Detroit, MI
08.2019 - 01.2020
- CDL License
- Loaded, secured, and unloaded cargo on trucks according to company policies.
- Verified the accuracy of shipping documents for each load.
- Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
- Inspected vehicle before and after trips to ensure safe operation.
- Followed all applicable state and federal laws while driving long distances.
- Ensured that cargo was properly loaded and distributed in order to maintain proper balance of weight in truck bed.
- Delivered goods safely and efficiently according to delivery schedule.
- Reported any mechanical problems or vehicle damage to supervisor immediately.
- Maintained communication with dispatch personnel regarding delivery updates and arrival times.
- Performed preventative maintenance checks on vehicles such as changing oil and checking fluid levels.
- Communicated professionally with customers regarding deliveries, pickups, and other related matters.
- Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
- Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
- Managed paperwork related to shipments such as manifests and bills of lading.
- Utilized knowledge of local roads in order to minimize traffic delays during deliveries.
- Participated in regular safety meetings conducted by employer or regulatory agencies.
- Hooked and unhooked trailers from tractor and converter dollies.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained safe driving habits to protect property and general public on roadways.
- Followed regular schedule of pickups for individual customers and groups.
- Worked well with dispatchers to communicate route and schedule changes.
- Fulfilled back haul orders and spotted trailers in loading yard.
Semi Truck Driver
Infinity Transportation
Warren, MI
06.2018 - 06.2019
- CDL license.
- Maintained accurate logs of hours worked and miles driven in accordance with federal regulations.
- Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tire rotations, and other service activities.
- Communicated with dispatch office regarding pickup and delivery times or changes on route.
- Followed all applicable state and federal laws governing the transportation of cargo.
- Complied with company policies including attendance, safety, drug testing.
- Transported hazardous materials according to appropriate guidelines.
- Verified that loads were properly secured before driving the vehicle.
- Performed pre-trip inspections of the truck cab and trailer prior to departure from terminal.
- Coordinated pick up and delivery times with customers or vendors upon arrival at destination points.
- Provided customer service by helping load and unload freight when necessary.
- Utilized GPS navigation systems to plan most efficient routes for deliveries.
- Followed regular schedule of pickups for individual customers and groups.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Worked well with dispatchers to communicate route and schedule changes.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Checked vehicle before and after trips for mechanical items and safety issues.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Maintained logbook of working hours, following federal regulations on rest breaks.
Cable Technician
Cavo Communications
Canton, MI
05.2017 - 09.2017
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Ensured that all installations met industry standards for safety and quality assurance.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Updated records of customer accounts in company databases to maintain accurate information on service requests.
- Replaced defective parts or components within a cable system when necessary.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Supervisor
SIS
Ypsilanti, MI
08.2015 - 01.2017
- Directed and supervised a team of employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Streamlined workflow processes, reducing project completion times.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Audited company's legal documents to verify compliant policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Some College (No Degree) -
Henry Ford College
Dearborn, MISkills
- Public Speaking
- Organizational Skills
- Dependable and Responsible
- Cultural Awareness
- Basic Math
- Organization
- Verbal Communication
- Project Planning
- Microsoft Word
- Good Telephone Etiquette
- Customer Relations
- Problem Resolution
- Problem-Solving
- Excellent Communication
- Interpersonal Communication
- Friendly, Positive Attitude
- Microsoft Office
- Multitasking Abilities
- Self-Directed
- Calm Under Pressure
- Vehicle maintenance and repair
- Vehicle Maintenance
- Safe Driving
- Transportation safety
- Business Management
- Business marketing
- Operations Management
Accomplishments
- Become a business operator for my own towing truck
- Honor Student
- Overseas Associate Degree In Business Administrator
Certification
- CDL
- Overseas Certified in Software
Affiliations
- Fix Cars
- Fast learner
- Multitasking
Timeline
Tow Truck Driver
Westland car care
09.2024 - Current
Towing Operator
One Way Express
07.2023 - 09.2024
Valet Connection
Shuttle Driver
04.2021 - 02.2023
Semi Truck Driver
Charger Logistics
01.2020 - 04.2020
Semi Truck Driver
K&M transportation
08.2019 - 01.2020
Semi Truck Driver
Infinity Transportation
06.2018 - 06.2019
Cable Technician
Cavo Communications
05.2017 - 09.2017
Supervisor
SIS
08.2015 - 01.2017
Some College (No Degree) -
Henry Ford College
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