Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

IRIS SOLIS

Lancaster,PA

Summary

Resourceful Dealer Services Specialist known for high productivity and efficient completion of tasks. Specialize in customer relationship management, compliance adherence, and process optimization to deliver top-tier service. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Dealer Services Specialist II

Cox Automotive
Manheim, PA
03.2012 - Current
  • Provided excellent customer service to dealerships by responding to inquiries in a timely and professional manner.
  • Developed strong relationships with dealers by providing ongoing support and guidance.
  • Collaborated closely with other members of the Dealer Services team in order to achieve established goals.
  • Monitored daily performance metrics for each individual dealership account in order to ensure optimal efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Nurse Staff Coordinator

Walgreens Home Care
Corona, CA
09.2006 - 02.2012
  • Administered medications per physician orders using established protocols.
  • Assessed and evaluated patient care needs, prioritized treatment, and maintained accurate medical records.
  • Answered questions from patients regarding their condition or treatment regimen.
  • Coordinated with physicians and other healthcare professionals in providing quality patient care.
  • Informed nurses of their duties and responsibilities, compensation, and benefits.

Chiropractic Office Assistant

Rios Chiropractic Center
Pomona, CA
09.1995 - 09.2006
  • Answered phones, scheduled appointments and managed calendars.
  • Inputted data into electronic health records system accurately.
  • Prepared treatment rooms before patients arrived for their appointment.
  • Greeted patients and collected patient information.
  • Handled billing inquiries from patients or insurance companies.
  • Verified insurance coverage for treatments.
  • Stocked supplies in exam rooms and waiting area as needed.
  • Managed scheduling systems to ensure efficient use of time slots available for appointments.
  • Processed payments, invoices, credit card transactions and insurance claims.
  • Provided excellent customer service to ensure satisfaction of all clients.
  • Organized patient files and maintained accurate records.
  • Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
  • Provided support to the chiropractor with patient care needs.

Education

High School Diploma -

Garey High School
Pomona, CA
06-1995

Skills

  • Strong interpersonal skills
  • Problem-Solving
  • Customer Support
  • bilingual - spanish
  • Client Relationship Building
  • Data Entry
  • Adaptability and Flexibility
  • Organizational Skills
  • Multitasking and Organization

Languages

Spanish
Full Professional

Timeline

Dealer Services Specialist II

Cox Automotive
03.2012 - Current

Nurse Staff Coordinator

Walgreens Home Care
09.2006 - 02.2012

Chiropractic Office Assistant

Rios Chiropractic Center
09.1995 - 09.2006

High School Diploma -

Garey High School

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