Omar Sumpter II
Clinton Twp
Summary
To secure a career opportunity to fully utilize my Prior management and Customer service skills while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
Technical Support Advisor
Dynamic Media
05.2024 - Current
- Assist customers in troubleshooting radio and audio systems concerns
- Accurately update and monitor customer information
- Follow up with customers to ensure satisfaction with various services we offer
- Shipping and receiving
- Inventory counts
- Equipment return inspection
- Mail retrieval
- Processing check payments in our CRM system.
CALL CENTER CUSTOMER SERVICE AGENT (REMOTE)
Global Payments
02.2023 - 03.2024
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
CITY CARRIER ASSISTANT POST OFFICE (CCA)
Post Office
09.2023 - 11.2024
- Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
- Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule
- Collecting any outgoing mail on the route and returning it for sorting and delivery
- Maintaining the route even during adverse weather conditions, such as rain, snow, or extreme heat
- Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it
- Using a portable scanner to track certain parcels or pieces of mail.
CALL CENTER CUSTOMER SERVICE AGENT (REMOTE) / APPLE SUPPORT AGENT
Transcom Worldwide USA
02.2022 - 01.2023
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process.
CALL CENTER REPRESENTATIVE (REMOTE) / UPSTART LOAN AGENT
First Call Resolution
09.2021 - 01.2022
- Responsible For Assisting Applicants with they're loan applications
- Provide Every Client with exceptional customer service
- Advise and guides applicants on how upstart loan operations work and how to apply for a loan
- Responsible for maintaining and updating account records
- Also responsible for thoroughly notated the applicants' applications
- Meeting the company expectations by going the extra mile to build trust, loyalty, and customer satisfaction with our clients to assure that they have the best experience with our company.
CALL CENTER REPRESENTATIVE/SALES
Total Life Changes
08.2020 - 04.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
PROFESSIONAL SECURITY CONSULTANT
Lakeside Mall
11.2019 - 03.2020
- Protect company's property and staff by maintaining a safe and secure environment
- Observe signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Apprehend criminals and evict violators
- Take accurate notes of unusual occurrences.
COURTESY CLERK
KROGER
10.2018 - 03.2019
- Assist with stocking shelves, Inventory processing, customer assistance.
CONTRACT EMPLOYEE/PRODUCTION
SNELLING STAFFING
01.2017 - 10.2017
- Part of assembly team operating production to meet inventory requirements, packing and inspections according to quality guidelines.
DEPARTMENT MANAGER
WAL-MART
01.2015 - 11.2016
- Provider customer service in store as well as inbound calls, cash handling, initiate in store claims, assist, and manage inventory inspections for appropriate pricing and labeling protocol
- Monitor and maintain safety logs for emergencies, rules, regulations, and policies for department Team members.
Education
Certificate - Life & Health Insurance
KAPLAN FINANCIAL EDUCATION
Macomb Community College
Clinton Township, MIHigh School Diploma - undefined
Parliament Online Academy
06.2011
Skills
- Customer Service experience
- Cash Register training
- Cash handling experience
- Assist with inventory inspections regarding pricing and labeling
- Maintain compliance for all safety and emergency rules, regulations/policies
- Computer Experience
- Knowledgeable with Windows, Microsoft
- Influencing others
- Strategic thinking
- Mobile app development
- Problem identification
- Creative solutions
- Order fulfillment
- Team collaboration
- Warehouse monitoring
- Computer skills
- Customer service
- Teamwork and collaboration
- Calm under pressure
- Order processing
- Number wpm typing speed
- Customer service and care
- Adherence to high customer service standards
- Customer service and communication skills
- Customer service expert
- Customer service and engagement
- Time management expert
- Effective time management
- Multitasking and time management
- Active listening aptitude
- Active listening and communication
- Active listening and learning
- Active listening and empathy
Timeline
Technical Support Advisor
Dynamic Media
05.2024 - Current
CITY CARRIER ASSISTANT POST OFFICE (CCA)
Post Office
09.2023 - 11.2024
CALL CENTER CUSTOMER SERVICE AGENT (REMOTE)
Global Payments
02.2023 - 03.2024
CALL CENTER CUSTOMER SERVICE AGENT (REMOTE) / APPLE SUPPORT AGENT
Transcom Worldwide USA
02.2022 - 01.2023
CALL CENTER REPRESENTATIVE (REMOTE) / UPSTART LOAN AGENT
First Call Resolution
09.2021 - 01.2022
CALL CENTER REPRESENTATIVE/SALES
Total Life Changes
08.2020 - 04.2021
PROFESSIONAL SECURITY CONSULTANT
Lakeside Mall
11.2019 - 03.2020
COURTESY CLERK
KROGER
10.2018 - 03.2019
CONTRACT EMPLOYEE/PRODUCTION
SNELLING STAFFING
01.2017 - 10.2017
DEPARTMENT MANAGER
WAL-MART
01.2015 - 11.2016
High School Diploma - undefined
Parliament Online Academy
Certificate - Life & Health Insurance
KAPLAN FINANCIAL EDUCATION
Macomb Community College
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