Omar Tapia
Eudora,KS
Summary
Hardworking and motivated cashier/ mananger with 5 years of experience and record of success in grocery store/ cutomer relations industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Camecuaro Meat Market
Topeka, KS
12.2018 - Current
- Minimized staff turnover through appropriate selection, orientation and training.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Cashier Team Lead
Camecuaro Meat Market
Topeka, KS
12.2018 - Current
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned items and checked pricing on cash register for accuracy.
- Processed payments promptly for customers to exceed productivity standards.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
Some College (No Degree) - Mechanical Engineering, Physcology
University of Kansas
Lawrence, KSSkills
- Performance Management
- Workforce Management
- Staff Development
- Customer Relationship Management (CRM)
Accomplishments
My senior year of highschool rugby I was presented with one of my most memorable award because it was team voted on, the most inspirational player, this is always the captains award except I wasn't captain. I'm not your usual leader but I treat people right and rarely does a day go by at work where I don't get a "you're really good at treating people" or a "you are really nice". I take pride in making a person smile and hopefully forget about their hardships for a second.
References
References available upon request.
Timeline
Manager
Camecuaro Meat Market
12.2018 - Current
Cashier Team Lead
Camecuaro Meat Market
12.2018 - Current
Some College (No Degree) - Mechanical Engineering, Physcology
University of Kansas
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