Omar Thomas
Desoto,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Market Analyst/Logistics Coordinator
CIS Group
10.2012 - 02.2023
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Created and distributed surveys for data collection and analysis.
- Generated reports to support development and implementation of marketing plans.
- Used various market research tools and techniques to gather, analyze and interpret data.
Subject Matter Expert
AT&T
09.2010 - 02.2012
- Responsible for working with internal and external customers to troubleshoot AT&T high speed internet service U-Verse, TV, VOIP, and PC issues
- Conduct analysis and troubleshooting via telephone and email for clients with DSL and Dial-up Internet services
- Work with outside vendors, field technicians, and affiliated groups to troubleshoot and restore U-Verse services and Installations.
- Collaborated with management to identify and prioritize new development concepts.
- Facilitated product development with implementation of standard best practices.
Technical Support Agent
Telvista Communications
03.2010 - 09.2010
- I was hired to work on the Verizon FIOs contract
- I was to use trouble ticket system for tracking customer interactions and problem resolution
- Provide detailed information on how to set up/configure data products
- Use various administrative department tools and on-line resources for customer resolution
- Provide exceptional customer service and technical support for internal and external data product customers
- Troubleshoot hardware and software issues and identify network/applications issues
- Trouble shoot for PC and Mac systems, specifically Device Manager and TCP/IP configuration.
Transportation Coordinator
MCM Elegante` Hotel & Suites
06.2007 - 08.2010
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Guest Services Representative
Radisson Hotel &Suites
04.2008 - 09.2009
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Quality Manager
Aerotek Staffing Services
08.2007 - 01.2008
- I was contracted as a Quality Manager of daily operations for Reliance Aero Products
- I lead up the lab department, part of the Project Development Team and as a part of the Research and Development Team
- I was also responsible for shipping and receiving, containments, material inspections, material testing, production line workers, and a host of other responsibilities
- I was also contracted as a Client Services Rep for TD Ameritrade
- I conducted transactions, and informed clients of information dealing with the U.S and Canadian Stock Exchange, relaying such information on stock quotes, IPOs, Mutual Funds, C.Ds, IRAs, and the buying and selling of stocks and bonds
Accounts Manager
Gutter Suppliers
03.2007 - 06.2007
- I was contracted for this position
- My responsibilities consisted of Accounts Manager
- This position also called for billing, client services, sales, weekly, monthly, a quarterly reports, inventory, purchase ordering and a host of other duties.
Project Manager/Quality Assurance Manager
Quality Team 1
03.2002 - 06.2006
- Established and tracked quality department goals and objectives.
- Implemented new quality assurance and customer service standards.
- Determined quality department standards, practices, and procedures.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
Pre B.A.S - Business Administration
University of Michigan-Flint
1996
Associate’s Degree - Word Processing and Executive Office Specialist
Jordan Community College
1993
Diploma - General Studies
Northwestern High School
1990
Skills
- Special Skills:
- User Acceptance Testing (UAT)
- Data Analysis
- Cause and Effect Analysis
- Continuous Deployment
- Employee Training
- Oracle E-Business Suite
- Verbal and Written Communication
- Fraud Analysis
- Knowledge of Quality Systems
- Daily Status Reports
Timeline
Market Analyst/Logistics Coordinator
CIS Group
10.2012 - 02.2023
Subject Matter Expert
AT&T
09.2010 - 02.2012
Technical Support Agent
Telvista Communications
03.2010 - 09.2010
Guest Services Representative
Radisson Hotel &Suites
04.2008 - 09.2009
Quality Manager
Aerotek Staffing Services
08.2007 - 01.2008
Transportation Coordinator
MCM Elegante` Hotel & Suites
06.2007 - 08.2010
Accounts Manager
Gutter Suppliers
03.2007 - 06.2007
Project Manager/Quality Assurance Manager
Quality Team 1
03.2002 - 06.2006
Pre B.A.S - Business Administration
University of Michigan-Flint
Associate’s Degree - Word Processing and Executive Office Specialist
Jordan Community College
Diploma - General Studies
Northwestern High School
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