Omar Tobon
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Comfort Inn By Choice Hotels
11.2021 - Current
- Interacted kindly with guests, offering assistance and support
- Resolved guest issues with creative solutions, escalating
- Major concerns to management
- Answered customer questions about transportation,
- Restaurants and entertainment
- Evaluated negative situations and took alternate courses of
- Action to avoid conflict
- Posted charges for rooms, food, liquor, or telephone calls, to
- Ledgers, manually or by using computers.
Delivery Driver
Amazon Flex
11.2020 - 05.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Warehouse Associate
Summit Distribution Inc
03.2020 - 11.2021
- Operated forklifts and pallet jacks to transport shipments and
- Equipment
- Moved products and equipment to appropriate locations to
- Maintain workspace cleanliness
- Inspected products for defects and damages and reported
- Discarded items to supervisors
- Identified and removed safety and sanitation hazards from
- Work areas.
Operator, Assistant Manager
Carousels Inc
09.2017 - 10.2020
- Cash out and safely deposit over $1000 each shift
- Maintained hands-on knowledge of job roles and regularly
- Stepped in to perform business duties
- Communicated with clients to address questions, concerns.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier And Cook
SEAPORT DELI
03.2016 - 03.2020
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Altus Charter School of San Diego
06.2017
Skills
- Ability to Lift 50 Pounds
- Contactless Deliveries
- Fluent in English
- Customer Response
- Auto Delivery
- Verbal and Written Communication
- Customer Service
- Cash Handling
- Data Accuracy
- Forklift Operation
- Data Entry
- Document Control
- Technical Support
- Computer Proficiency
- Time Management
- Credit Card Payment Processing
- Critical Thinking
- Issue and Complaint Resolution
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Comfort Inn By Choice Hotels
11.2021 - Current
Delivery Driver
Amazon Flex
11.2020 - 05.2022
Warehouse Associate
Summit Distribution Inc
03.2020 - 11.2021
Operator, Assistant Manager
Carousels Inc
09.2017 - 10.2020
Cashier And Cook
SEAPORT DELI
03.2016 - 03.2020
High School Diploma -
Altus Charter School of San Diego
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