Omar Torres
Claremore,OK
Summary
Resourceful Human Resources Professional whose skill set offers employee relations expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
19
19
years of professional experience
Work History
People Operations Manager
ORS Medco
Tulsa , OK
03.2023 - Current
- Conducted investigations into workplace complaints and grievances.
- Provided advice and guidance on employment law, policies, and procedures.
- Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
- Advised managers on effective communication techniques for handling difficult situations involving employees.
- Resolved conflicts between staff members through mediation or other methods of dispute resolution.
- Provided HR advice to managers on workforce planning, talent management, and organizational development.
- Analyzed data from surveys, interviews, focus groups. to identify trends in employee engagement and satisfaction.
- Developed training programs to support professional growth of employees across all levels of the organization.
- Coached managers on how to effectively manage their teams through communication strategies and feedback processes.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Conducted exit interviews to gain insight into why employees are leaving the company.
- Managed employee relations issues such as grievances, complaints, or disputes.
Human Resources Manager
Tat limco
07.2021 - 03.2023
- Answers questions from staff on employee issues related to payroll, benefits, leaves of absences, PTO management, etc;
- Developing and maintaining a human resources system that meets our organization’s information needs;
- Provide professional and effective management to Managers
- Be the liaison between employees and our HR PEO network in the management of company benefits and retirement plan;
- Training managers/supervisors on preparing and executing employee evaluations;
- Providing HR support to staff and supporting the refinement and implementation of key personnel policies and practices;
- Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records
- Maintaining and optimizing performance evaluation process;
- Training managers/supervisors on preparing and executing employee evaluations;
- Assist with recruitment efforts, and prepare employees for assignments by establishing and conducting orientation and training
- Conducted exit interviews to gain insight into why employees are leaving the company.
- Analyzed employee data to identify trends in turnover, engagement, and job satisfaction.
- Managed employee relations issues such as grievances, complaints, or disputes.
- Provided guidance to managers regarding best practices in recruiting, hiring, training, coaching, and development of staff members.
- Developed training programs for existing staff members to improve their skillsets or knowledge base.
- Evaluated employee performance through regular reviews and provided feedback on areas of improvement.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Provide HR consultation services to leadership and department heads.
On-site Manager / HR Business Partner
Cameron Glass
Broken Arrow, OK
09.2018 - 07.2021
- Partners with leadership to align HR strategy to business strategy
- Acts as change agent to business through process design and approaches that support change and transformation - striving to lead mutual processes to best practice status
- Analyzes trends and metrics in partnership with peers to develop solutions through creation of programs and policies
- Provides day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application, talent management and development, and organizational design consultation
- Performs talent acquisition for assigned client base
- Pre-screen candidate applications and resumes for required skills, experience, and knowledge to fit position requirements
- Actively participates in recruitment campaigns, job fairs, college relations programs, general networking, etc
- To ensure a robust candidate pipeline
- Grows and conserves network of contacts to help identify and source qualified candidates
- Leverages on-line recruiting resources, employee referrals, network referrals, etc
- To identify and recruit "best in class" talent
- Process of candidate selection; interviewing, job offer, background check, and candidate on-boarding details
- Performs all New Employee Orientation (NEO) program for new hires
- Remains current on trends and innovative recruiting techniques in order to compete in market and within industry
- Employee relations to include a variety of employee engagement and culture initiatives
- Lead the change in reduction of attrition and turnover rates by improving the recruitment, on-boarding, and training procedures
- Perform a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well-being
- Counsels employees regarding work, family, or personal problems
- Explains company compensation and benefit programs
- Payroll assistance by managing employee time entry and edits.
Recruiting Specialist / Director of Hispanic Relations
Barracuda Staffing
Tulsa, OK
02.2015 - 09.2018
- Full life-cycle recruitment from research and management of all applicants for qualification matches and assist with phone applications
- Interview, investigate, and qualify applicants for hire
- Discuss disqualifications and company standards and policies with applicants
- Qualify and disqualify applicants by conducting health questionnaires & integrity interviews
- Determine and inform individuals on pay and benefits
- Independently evaluate where company employment guidelines may disqualify otherwise qualified candidates, and pursue exceptions with management, legal, and senior HR officers to permit recommended hiring
- Participate in engagement of Hispanic community relations and actively pursue quality placements for the Hispanic community within the company's clients
- Served as the liaison for the company within the Tulsa Hispanic Chamber of Commerce.
Safety Specialist
Blackhawk Industrial
Broken Arrow, OK
08.2013 - 11.2015
- Provide new-employee health and safety orientations and develop materials for presentations
- Create/update emergency response procedures
- Manage Workers Compensation
- Employee relations with Safety/Workers Compensation
- Managed/updated Safety and Workers Compensation Policies and Procedures
- Managed EEOC reports for all 700 employees Submitted and Reported all OSHA Logs to BLS
- Assist in Recruiting and Recruiting events
- Assist in all Human Resources related duties
- Investigate accidents to identify causes and set preventative measures
- Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials
- Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations
- Conduct safety training or education programs and demonstrate the use of safety equipment
- Manage facility maintenance, Contracted and Managed all 3rd party vendors and labor.
Supply Administrative Clerk
United States Marine Corps
01.2005 - 07.2012
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received, stored and shipped goods and materials.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Generated warehouse shipping documents, packing lists and invoices.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Operated forklifts to fill or empty overhead spaces.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Air Transportation Supervisor
United States Air Force Reserve
Oklahoma City, OK
12.2015 - Current
- Achieved safety and efficient military transport of cargo and passengers.
- Executed established procedures for loading passengers.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Documented services performed, operations information and dispatch details in system.
- Trained new employees on standard operating procedures related to passenger services duties.
- Adhered to established protocols for handling lost items or other issues that may arise during the course of a flight.
- Evaluated customer feedback to implement service-improvement initiatives.
Education
Bachelor of Arts - Spanish Literature
Sam Houston State University
12.2012
Skills
- Human Resources Management
- Talent Acquisition
- Talent Management
- Training & Development
- Employee Orientation
- Organization Design
- Performance Management
- Benefits
- Bilingual English/Spanish
- Conflict Resolution
- Employee Evaluations
- Employee Relations
- Payroll
- HRIS
- LMS Management
- Applicant Tracking Systems
- Audit Management
Military Achievements
Awarded The Airforce Achievement Medal for Exemplary Service in a deployed Location.
Timeline
People Operations Manager
ORS Medco
03.2023 - Current
Human Resources Manager
Tat limco
07.2021 - 03.2023
On-site Manager / HR Business Partner
Cameron Glass
09.2018 - 07.2021
Air Transportation Supervisor
United States Air Force Reserve
12.2015 - Current
Recruiting Specialist / Director of Hispanic Relations
Barracuda Staffing
02.2015 - 09.2018
Safety Specialist
Blackhawk Industrial
08.2013 - 11.2015
Supply Administrative Clerk
United States Marine Corps
01.2005 - 07.2012
Bachelor of Arts - Spanish Literature
Sam Houston State University
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