Omar Treviño
Los Fresnos,TX
Summary
Proven leader in hospitality management, notably at Mikey’s Pizza and Shot Bar and Station 1, where strategic operations and staff development initiatives led to increased productivity and profitability. Skilled in business analysis and customer service, I excel in creating positive environments and driving revenue growth. My approach combines strong multitasking with a team player attitude, achieving significant improvements in customer satisfaction and employee performance.
Qualified Bartender/Manager with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Shot Republic
10.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager of Operations
Mikey’s Pizza and Shot Bar
01.2024 - 02.2025
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Trained, coached and mentored staff to support smooth adoption of new beverage program.
General Manager of Operations
Station 1 Bar and Grill
10.2019 - 02.2025
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Increased employee retention rate by creating professional development programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Cooker Operator
Darling International
04.2018 - 10.2019
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving abilities.
- Reduced waste by implementing effective inventory management practices and utilizing ingredients efficiently.
Bartender
Peacocks Shot Bar
11.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
El Divino
03.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Doghouse Pub and Grub
03.2015 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06-2010
Skills
- Strong multitasking
- Cleanliness standards
- Upselling strategies
- POS system operation
- Problem resolution
- Business analysis
- Customer service
- Operations management
- Highly reliable
- Team player attitude
- Leadership and team building
- Staff development
Accomplishments
- Named one of the top 100 bartenders in the US by Diageo World Class in 2022
Affiliations
- United States Bartenders Guild
Certification
- ServSafe Alcohol - National Restaurant Association.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Mikey’s Pizza and Shot Bar
01.2024 - 02.2025
General Manager of Operations
Station 1 Bar and Grill
10.2019 - 02.2025
Bartender
Shot Republic
10.2018 - Current
Cooker Operator
Darling International
04.2018 - 10.2019
Bartender
Peacocks Shot Bar
11.2017 - 01.2018
Bartender
El Divino
03.2017 - 01.2018
Bartender
Doghouse Pub and Grub
03.2015 - 05.2017
High School Diploma -
Los Fresnos High School
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