Omar Villalba
Bogota
Summary
Encouraging person and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Senior Sourcing Assistant
Optum
09.2021 - Current
- Analyzing, organizing, and improving sourcing processes for TA goals
- Identifying and developing new sourcing opportunities, both domestic and international
- Maintaining positive working relationships with existing vendor base
- Providing large data pulls and reporting from Business Objects
- Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers
- Obtaining quotes from different stakeholders
- Create reports in order to identify best practices in the sourcing process
Operations Supervisor
Concentrix
04.2020 - 08.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Service Director
IGT Solutions
02.2018 - 02.2020
- As a service director, I was in charge to create and developed initiatives, protocols and policies related to customer service and works to maintain client retention. Including developing and implementing training for new and experienced customer representatives and quality analyst
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Provided leadership, guidance and support to staff members.
Operations Supervisor
Teleperformance
06.2015 - 01.2018
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Education
Social Communication
CUN
Bogota, Colombia12.2015
Skills
- Team Leadership
- Negotiation
- Verbal and Written Communication
- Interpersonal Relationships
- Employee Relations
- Building reports
- Hiring and Onboarding
- Complex Problem-Solving
Languages
English
Professional Working
Timeline
Senior Sourcing Assistant
Optum
09.2021 - Current
Operations Supervisor
Concentrix
04.2020 - 08.2021
Service Director
IGT Solutions
02.2018 - 02.2020
Operations Supervisor
Teleperformance
06.2015 - 01.2018
Social Communication
CUN
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