Omar Villanueva

• Collaborated with area managers to evaluate needs and optimize operational plans.
• Oversaw day-to-day operations of large teams across several sites.
• Worked with vendors to make purchases and reconcile invoices.
• Provided direction and guidance to internal teams in order to achieve targets.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Perform a variety of administrative and managerial work in waste and recycling collection, landfill operations, citizen collection station operations, special collections and other special programs. Involves: Plan and help direct the City's curbside waste and recycling collection, landfills, citizen collection stations and special collections. Oversee and supervise the daily operations of the assigned division or special programs. Assist in planning and directing operational activities such as work scheduling, equipment maintenance, methods and procedures, and environmental programs. Survey field conditions and workload and makes necessary adjustments. Inspect collection routes, landfills, special collections operations and citizen collection stations. Coordinate with Solid Waste Division Supervisors and Landfill Supervisors in the planning, organizing, and scheduling of operation activities for the assigned division or special program. Schedule the distribution of pertinent materials, notices, and information to the public. Evaluate operations to insure compliance with all local ordinances; state and federal rules and regulations. Recruit, train, supervise, and evaluate performance of personnel or special programs. Develop long-term plans and programs for the assigned division. Coordinate with other divisions, sections, and departments on various projects.

Act as a trainer to assigned Solid Waste Truck Driver Trainees. Involves: Conduct or assist in field and classroom training of trainees. Plan and execute training programs regarding operation of all types of solid waste equipment and safe operating practices. Train new and current employees and others as assigned in solid waste policies, procedures, regulations and operation of equipment. Monitor performance of trainees by reporting significant work patterns and offering recommendations for improvement. Provide daily guidance or support on matters pertaining to the provision of solid waste collection service to the public. Guide task performance. Train and develop employees. Recall employees to work in emergencies. Resolve complaints. Meet with management to assess operational training and departmental procedural needs and recommend changes based on field observations. Explain and exhibit best practices for achieving departmental objectives regarding personnel rules and regulations, standards of conduct, work attendance and safe working practices on an on-going basis.

Perform related duties as required. Involves: Perform duties of subordinate personnel or others as necessary to ensure continuity of operations during absences. Interact with federal, state and local officials, supervisors, contractors, other departments, co-workers or the general public. Answer questions, provide accurate information to inquiries and assist in resolving problems. Respond to telephone calls from citizens regarding solid waste services. Inform customers of service charges and regulations. Make decisions regarding employee complaints and problems. Complete various activity reports or other special projects. Ensure that department management is informed of critical issues or other emergencies. Supervise and participates in safety activities. Complete time and activity sheets, accident, injury, and equipment condition reports.

• Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.