Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Omar Walker

New Castle,DE

Summary

Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance. Skilled HVAC specialist and expert in troubleshooting and diagnosing and repairing equipment problems. Exceptional skills working with residential service and outdoor units in both commercial and residential settings. HVAC and Refrigeration Technician skilled at communicating with vendors, team members and customers. Excellent organization skills to manage multiple time-sensitive work orders. HVAC Technician trained in HVAC, all types air conditioning processes. Vast knowledge base of multiple system types and controls. Pursuing position with progressive company to provide exceptional service. Accomplished HVAC Technician with strong knowledge of and 2 years' experience in equipment start-up and troubleshooting. Collaborates well with co-workers.

Overview

1
1
year of professional experience
1
1
Certification

Work History

HVAC Installer

Diversified Real Estate Services
07.2023 - Current
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Installed components to improve HVAC system performance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage 90%.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Worked on both home and business units for maintenance, repairs, and new installations.

Sales Associate

AutoZone
06.2022 - 08.2023
  • Operates cash registers and follows established cash handling procedures
  • Ensures that merchandise is restocked and placed in their respective areas
  • Utilizes OBDII to read codes from customer’s automobiles
  • Ability to diagnose automobile problems and recommend solutions
  • Page 2
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Answered customer questions about sizing, accessories, and merchandise care
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged with customers to build rapport and loyalty
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Informed customers of promotions to increase sales productivity and volume
  • Contributed to team objectives in fast-paced environment
  • Built relationships with customers and community to promote long term business growth
  • Trained new employees on customer service, money handling and organizing strategies
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

Shadow HVAC Technician

Sub-Cool Heating And Air
03.2023 - 05.2023
  • Assist in all areas as needed.
  • Stock and organize work vehicle.
  • Maintained and repaired industrial chillers weighing up to 600 tons
  • Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage 95%
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
  • Performed troubleshooting on HVAC systems to determine root cause of issues
  • Traveled to job sites for both scheduled and emergency appointments
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
  • Repaired and replaced motors, bearings and belts
  • Filled out detailed work orders for each job completed
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units

HVAC Technician

Chelsea Heating & Air
02.2023 - 03.2023
  • Followed established departmental guidelines and safety procedures
  • Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations
  • Priced and stocked products to maintain organized inventory and stock
  • Completed research, compiled data, and assisted in timely reporting
  • Maintained tidy and organized environment to comply with cleanliness standards
  • Collected, arranged, and input information into database system
  • Evaluated customer needs and feedback to drive product and service improvements
  • Gathered, organized and input information into digital database
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Frequently inspected production area to verify proper equipment operation
  • Conducted regular reviews of operations and identified areas for improvement
  • Heating, ventilation, and air conditioning (HVAC) technicians install, maintain and repair indoor air quality systems, such as air conditioners. This may include performing warranty services and emergency repairs. This may also include assisting with customers' queries.
  • Maintained and repaired industrial chillers weighing up to 600 to 1000 tons
  • Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage 90%

Education

Some College (No Degree) - Business Administration And Management

Morgan State University
Baltimore, MD

HVAC Technician - HVAC Installation And Repair

Dawn Career Institute
Newark, DE
03.2022

Diploma EPA Certification OSHA Ten Certification - HVAC Installation And Repair

Dawn Career Institute
Wilmington, DE
03.2022

High School Diploma -

Glasgow High School
Newark, DE
2019

Skills

  • Skills & training
  • HVAC troubleshooting
  • Mechanical systems and motors
  • Air conditioning and refrigeration
  • Water and heat pumps
  • Thermostat repair
  • System and preventative maintenance
  • Refrigeration System Evacuation
  • Technical Troubleshooting
  • HVAC and Refrigeration Systems
  • Package and Split Systems
  • Electrical and Pneumatic Controls
  • Warranty Service
  • Recovering and Recycling
  • Single Compressor Systems
  • Diagnostic Techniques
  • Variable Speed Drives
  • Cooling Systems Maintenance
  • MSDS Knowledge
  • Leak Checks
  • Quality-Focused
  • Troubleshooting Expertise
  • HVAC Change-Out Procedures Expert
  • Commercial Refrigeration Knowledge
  • Adaptable
  • Building Automation Systems
  • Licensed Refrigeration Technician
  • Industrial Refrigeration Systems
  • PCS Expert
  • Microsoft Office Proficient
  • Duct Sizing and Design
  • Valid Delaware Driver's License
  • EPA Requirements Knowledge
  • RS Sheets and Floor Plans
  • Team Collaboration
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Customer Support
  • Appointment Scheduling
  • Clerical Support
  • Upselling and Cross-Selling
  • Product and Service Solutions
  • Employee Management
  • Software CRM System Proficiency
  • Complex Problem-Solving
  • Product Merchandising
  • Cross-Functional Team Collaboration
  • Negotiation
  • Customer Complaint Resolution
  • Customer Relationship Management (CRM)
  • Account Management
  • Product Knowledge
  • Stock Replenishment
  • Project Management
  • Multi-Line Phone Systems
  • Refunds and Exchanges
  • Quality Assurance
  • Customer RMA Management
  • Safety Regulations
  • Guest Services
  • Account Updating
  • Problem Resolution
  • Customer Service
  • Sales Closing
  • Inventory Control
  • Paper Writing
  • Project Leadership
  • Faculty Support
  • Microsoft Excel
  • Videography
  • Interpersonal Communications
  • Records Management
  • Written Reports
  • Time Management
  • Clerical Note Taking
  • Resource Allocation
  • Quality Control
  • Production Records
  • Sales Leadership
  • Staff Supervision
  • Staff Leadership
  • Community Outreach
  • Needs Assessment
  • Individualized Counseling
  • Client Advocacy
  • Health History Documentation
  • Discharge Planning
  • Group Therapy
  • Care Coordination
  • Utilization Review
  • Family Education
  • Case Management
  • Patient Support
  • Cross-Functional Collaboration
  • Intervention Plans
  • Stakeholder Collaboration
  • Resource Management
  • Staff Management
  • Relationship Building
  • Verbal and Written Communication
  • Email and Telephone Etiquette
  • Shared Governance
  • Data Entry and Analysis
  • Positive Attitude
  • Community Resources
  • Patient Management
  • Recruitment
  • Duct Cleaning
  • Continuity Testing

Certification

EPA certified

Timeline

HVAC Installer

Diversified Real Estate Services
07.2023 - Current

Shadow HVAC Technician

Sub-Cool Heating And Air
03.2023 - 05.2023

HVAC Technician

Chelsea Heating & Air
02.2023 - 03.2023

Sales Associate

AutoZone
06.2022 - 08.2023

Some College (No Degree) - Business Administration And Management

Morgan State University

HVAC Technician - HVAC Installation And Repair

Dawn Career Institute

Diploma EPA Certification OSHA Ten Certification - HVAC Installation And Repair

Dawn Career Institute

High School Diploma -

Glasgow High School

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Omar Walker