Omar Watkins
Temple Terrace
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Green Dot
03.2024 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Representative
Jabil
11.2023 - 03.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Executive
FIS Global
11.2021 - 11.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Customer Service Executive
Ashley Furniture Distribution Center
01.2014 - 11.2021
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
No Degree - Social Psychology
St Pete College
High School Diploma -
Far Rockaway High School
01-1990
Skills
- Collaborative Teamwork
- Customer Relationship Engagement
- Customer Service Optimization
- Proficient in Handling Complaints
- Public Speaking Proficiency
- Effective Relationship Development
- Confident Public Speaking
- Proficient Call Handling
- Customer Engagement Initiatives
- Technical Proficiency
- Effective Troubleshooting Skills
- Understanding Consumer Preferences
- CRM Strategy Development
- Effective Team Collaboration
Timeline
Customer Service Executive
Green Dot
03.2024 - Current
Customer Service Representative
Jabil
11.2023 - 03.2024
Customer Service Executive
FIS Global
11.2021 - 11.2023
Customer Service Executive
Ashley Furniture Distribution Center
01.2014 - 11.2021
No Degree - Social Psychology
St Pete College
High School Diploma -
Far Rockaway High School
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