Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Omar Williams

Pittsburgh,PA

Summary

Dynamic and adaptable professional with a rich background spanning from Community Integration Specialist at Transitional Options to culinary expertise at Thai Spoon.My background spans from precise carpentry with the US Army to impactful community engagement, showcasing a blend of empathetic communication and innovative problem-solving.Excelled in client advocacy and cultural competency, significantly enhancing client well-being and achieving high levels of customer satisfaction. Demonstrates exceptional empathy and innovative problem-solving skills, with a proven track record of exceeding employer expectations.

Overview

6
6
years of professional experience

Work History

Community Integration Specialist

Transitional Options
02.2024 - Current
  • Advocated on behalf of clients to influence policy changes that could improve their overall quality of life and access to essential services.
  • Developed cultural competence through ongoing professional development opportunities and community engagement efforts.
  • Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
  • Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.
  • Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.
  • Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.
  • Assessed client needs and evaluated progress towards goals on a regular basis, adjusting interventions as necessary.
  • Connected clients with appropriate resources, such as housing, employment, and healthcare services, to support their overall wellbeing.

Warehouse Worker

Fed Ex Ground
08.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Warehouse Picker

OK Grocery
05.2023 - 08.2023
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.

Busser

Olive Garden
09.2021 - 01.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Carpenter

US Army
12.2020 - Current
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Read and interpreted blueprints to follow specifications of projects.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.

Cashier

Giant Eagle
06.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cook

Thai Spoon
05.2018 - 07.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.

Education

No Degree - Psychology

Mercyhurst University
Erie, PA
05.2025

High School Diploma -

Keystone Oaks High School
Pittsburgh, PA
06.2020

Skills

  • Client Advocacy
  • Empathy Development
  • Cultural Competency
  • Patient support
  • Progress Monitoring
  • Active Listening
  • Cooperative
  • Innovative
  • non-judgemental
  • Patient
  • Observant
  • Adaptability

Accomplishments

  • Achievement Medal Award
  • Battalion Coin


Timeline

Community Integration Specialist

Transitional Options
02.2024 - Current

Warehouse Worker

Fed Ex Ground
08.2023 - 01.2024

Warehouse Picker

OK Grocery
05.2023 - 08.2023

Busser

Olive Garden
09.2021 - 01.2022

Carpenter

US Army
12.2020 - Current

Cashier

Giant Eagle
06.2020 - 08.2021

Cook

Thai Spoon
05.2018 - 07.2020

No Degree - Psychology

Mercyhurst University

High School Diploma -

Keystone Oaks High School

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Omar Williams