Omar Wright
Flushing,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Lead Dental Assistant
Wally Health
09.2023 - Current
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared patient x-rays and images for dentist review.
Sales Representative Team Leader
Spectrum
01.2021 - 08.2023
- Met customers in homes and businesses to discuss and demonstrate products
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Put together sales proposals and contracts
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Inquired about current service levels and offered upgrades
- Worked independently with minimal supervision
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Negotiated prices, terms of sales and service agreements
- Set and achieved company defined sales goals.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
PERSONAL SHOPPER
Instacart
08.2021 - 01.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Tracked substitutions and informed customers of changes
- Worked productively with customers to meet order requirements and service expectations
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
SALES LIAISON
TipTop Capital
02.2021 - 08.2021
- Contacted small business in owners who were seeking funding and loans for their companies
- Represent companies in negotiating contracts and formulating policies with suppliers
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of specific individuals
- Maintain records of contacts, accounts, and orders.
Mail Courier
FedEx
08.2020 - 01.2021
- Load and unload trucks, vans, or automobiles
- Obey traffic laws and follow established traffic and transportation procedures
- Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
Sales Associate
H&M
08.2017 - 01.2020
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs
- Responded to customer questions and request in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking, and organizing tasks in assigned sales are
- Built relationships with customers to increase likelihood of repeat business
- Prioritized helping customers over completing other routine tasks in the store
- Maintained knowledge of current sales and promotions regarding payment and exchange and security practices
- Organized and stock merchandise on racks/shelves to maintain the visual appeal of the store
- Worked collaboratively as a team.
Customer Service Representative
Home Depot
05.2016 - 07.2017
- Welcome customers as they arrive at the store and engage them in conversation to determine their buying needs
- Provide customers with information on where to find their choices of products
- Lead customers to the right departments / aisles and assist them in locating items
- Demonstrate product features, or suggest where an item may be placed within their house to contribute to aesthetics
- Assist customers through the payment process, ensuring that change and receipts are tendered to them
- Arrange for bought items to be shipped to their office or home address and follow up on delivery processes
- Perform stocking activities to ensure that all items are available for customers to choose from at the frontend
- Handle POS transactions by processing cash and credit card payments and ensure that cash drawers are balanced at the end of the shift
- Answered an average of 100 calls per day to address customer inquiries, solving problems and providing new product information.
Sales Associate
K-Mart
06.2014 - 05.2016
- Welcomed customers into store and helped them find what they were looking for
- Cleaned and organized the store, including the checkout desk and displays
- Stocked and replenished merchandise according to the store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Informed customers of upcoming sales, promotions and events
- Completed all point of sale openings and closing procedures, including counting the contents of cash draw
- Handled all customer relation issues in a gracious manner
- Educated customers about the brand to incite excitement about the company's mission and values
- Used time efficiently when not serving customers, such as folding clothes, and cleaning out fitting rooms.
Education
POHS Institute
02.2020
Associate of Arts - Liberal Arts for Social Science and Humanities
LaGuardia Community College, for Language and Diplomacy
05.2018
High School Diploma -
High School For Language And Diplomacy
New York, NY06.2015
Skills
- Excellent interpersonal, leadership communication, analytical organizational and problem solving skills; Active listener, self-motivated and dependable
- Qualified Customer Service
Specialist with 6 years in fast-paced customer service and call center environments - Ability to multi-task with a sense of urgency and attention to detail
- Inbound Customer Calls
- Revenue Quotas
- Creative Problem Solver
- Fast Learner/Multi-Tasker
- Goal Oriented
- Exceptional Communication Skills
- Excellent Work Ethic
- Personable
- Team Leadership
Accomplishments
- Ranked #7 in Northeast Region for Spectrum for 6 months running.
- Supervised team of 10 staff members.
Timeline
Lead Dental Assistant
Wally Health
09.2023 - Current
PERSONAL SHOPPER
Instacart
08.2021 - 01.2022
SALES LIAISON
TipTop Capital
02.2021 - 08.2021
Sales Representative Team Leader
Spectrum
01.2021 - 08.2023
Mail Courier
FedEx
08.2020 - 01.2021
Sales Associate
H&M
08.2017 - 01.2020
Customer Service Representative
Home Depot
05.2016 - 07.2017
Sales Associate
K-Mart
06.2014 - 05.2016
Associate of Arts - Liberal Arts for Social Science and Humanities
LaGuardia Community College, for Language and Diplomacy
POHS Institute
High School Diploma -
High School For Language And Diplomacy
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